IT Support Specialist
2 weeks ago
The role involves providing comprehensive onsite technical assistance based on requests received through IT service management tools.
Key Responsibilities:
1. Facilitate the onboarding process for new employees, ensuring they have the necessary access and properly configured hardware.
2. Assist remote personnel with their inquiries and incidents, including the configuration and shipping of hardware assets.
3. Conduct remote troubleshooting for users operating from various locations.
4. Install and set up endpoint devices for effective provisioning.
5. Address printer-related issues throughout the organization.
6. Provide desk-side support in response to user requests.
7. Deliver premium support services for executive staff.
8. Oversee hardware repairs and manage inventory effectively.
9. Ensure data is properly cleaned before asset disposal.
10. Coordinate with disposal services for asset removal.
11. Offer smart hand support for network and server equipment.
12. Be prepared to travel to remote sites as required.
13. Support conferencing solutions and events as needed.
14. Collaborate with various stakeholders and third-party vendors for break-fix solutions.
15. Exhibit flexibility to work in shifts to provide 24/7 support.
16. Lead critical outage discussions when necessary.
17. Develop and update Standard Operating Procedures (SOPs).
18. Install, test, and validate operating system service packs, hot fixes, patches, and upgrades as required.
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