Personal Lines Insurance Manager

1 day ago


Crowley, Louisiana, United States HUB International Full time
About HUB International

HUB International Limited is a leading global insurance and employee benefits broker, providing a wide range of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 500+ offices throughout North America, HUB has grown substantially, driven by its industry-leading success in Mergers and Acquisitions.

What We Offer

At HUB, we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement, empowering our people to make the best decisions for our customers and organization. We offer:

  • Competitive salaries and benefits packages
  • Medical, dental, and vision insurance, as well as voluntary insurance options
  • Health Savings Account funding
  • 401(k) matching program
  • Company-paid Life and Short-Term Disability Plans
  • Supplemental Life and Long-Term Disability Options
  • Comprehensive Wellness Program
  • Paid Parental Leave
  • Generous PTO package, including vacation, holiday, sick, and personal time off
  • Great work-life balance, because that's important for all of us
  • Opportunities to learn from colleagues who are among the top talent in the industry
  • Growth potential - HUB is constantly growing, and so can your career
  • A rewarding career that helps local businesses in the community
  • Strong community support and involvement through HUB Gives
Job Summary

The Personal Lines Account Manager in the Crowley, LA office is responsible for managing a book of personal lines insurance business, acting with a high degree of independent discretion, autonomy, and decision-making. This role provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.

Essential Duties and Responsibilities
  • Responsible for all aspects of client service, marketing, and renewal on assigned personal lines accounts, adhering to HUB's best practices and standard procedures
  • Develops new business from existing accounts and assigned leads, contributing to meeting departmental production goals, and identifies and follows-up on cross-selling opportunities when appropriate
  • Prepares and implements all transactions, correspondence, documents, and internal processing for assigned accounts
  • Manages, organizes, and conducts client meetings when necessary, and appropriately documents conversations with clients and carrier representatives
  • Ensures the quality and accuracy of data in all HUB computer systems and automated agency management systems, and prepares reports for Management as required
  • Acquires understanding of clients' insurance objectives and critically analyzes and compares insurance plans to determine suitability
  • Stays abreast of changes in the insurance industry and other external conditions that may impact clients
  • Makes appropriate recommendations to clients in response to those changes, independent of manager approval
  • Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve
  • May also negotiate with underwriters and carriers
  • Troubleshoots claims and billing issues
  • Performs other duties and projects for the Crowley, LA office as assigned, such as greeting and assisting office visitors in a professional and friendly manner, using multi-line phone system to answer and route calls, and providing periodic backup to colleagues
Qualifications
  • High School diploma or equivalent, plus two (2) or more years of insurance agency experience in personal lines customer service and/or marketing role(s)
  • Brokerage experience is preferred
  • Presents a valid Louisiana Property & Casualty insurance license in compliance with continuing education requirements, or willingness to obtain insurance licensure within ninety (90) days of date of hire
  • Experience using Applied (EPIC) Agency Management System is preferred
  • Exceptional written and verbal communication skills
  • Superior customer service and problem-solving skills with the ability to work in a team environment
  • Excellent written and verbal English communication skills required
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
  • Detail-oriented self-starter
  • Significant skill in handling competing demands and projects
  • Excellent organizational skills and ability to prioritize and delegate responsibility


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