Membership Services Team Lead

1 week ago


Madison, Wisconsin, United States Boys and Girls Club Dane Cty Full time
Job Overview:

The Boys and Girls Clubs of Dane County seeks a highly skilled and enthusiastic individual to join its team as a Membership Services Team Lead. This full-time position plays a critical role in creating a welcoming environment, ensuring a positive club experience for members, families, volunteers, partners, renters, and community members.

Responsibilities:
  1. Deliver exceptional customer service, addressing member needs and concerns in a timely manner
  2. Oversee the maintenance of a clean and organized reception area, ensuring seamless operations
  3. Collaborate with membership services staff to ensure adherence to policies and procedures
  4. Support administrative tasks, including data entry, record keeping, and reporting
  5. Participate in staff meetings, training, and development opportunities
Qualifications:
  • Bachelor's degree or higher in a relevant field (e.g., education, business administration)
  • At least two years of experience in customer service, youth engagement, or a related field
  • Proven ability to work independently and collaboratively as part of a team
  • Strong communication, problem-solving, and time management skills
  • Ability to work flexible hours, including evenings and weekends

Estimated Salary: $19 - 22 per hour



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