Membership Services Team Lead
1 week ago
The Boys and Girls Clubs of Dane County seeks a highly skilled and enthusiastic individual to join its team as a Membership Services Team Lead. This full-time position plays a critical role in creating a welcoming environment, ensuring a positive club experience for members, families, volunteers, partners, renters, and community members.
Responsibilities:- Deliver exceptional customer service, addressing member needs and concerns in a timely manner
- Oversee the maintenance of a clean and organized reception area, ensuring seamless operations
- Collaborate with membership services staff to ensure adherence to policies and procedures
- Support administrative tasks, including data entry, record keeping, and reporting
- Participate in staff meetings, training, and development opportunities
- Bachelor's degree or higher in a relevant field (e.g., education, business administration)
- At least two years of experience in customer service, youth engagement, or a related field
- Proven ability to work independently and collaboratively as part of a team
- Strong communication, problem-solving, and time management skills
- Ability to work flexible hours, including evenings and weekends
Estimated Salary: $19 - 22 per hour
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