Customer Service Lead Representative

3 weeks ago


Madison, Wisconsin, United States Burlington Full time
Job Title: Customer Service Lead Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead Representative. This role will be responsible for providing exceptional customer service, leading day-to-day customer service initiatives, and inspiring associates to deliver a consistently great experience to all customers.

Key Responsibilities:
  • Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time. Estimated salary range is $16-$18 per hour depending on location and experience.

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