Customer Service Representative

6 days ago

Ontario, California, United States Empire Nissan Full time
Job Title: Receptionist-Cashier

Job Summary:

We are seeking a highly organized and customer-focused Receptionist-Cashier to join our team at Empire Nissan. As a key member of our service department, you will be responsible for providing exceptional customer service, managing cash transactions, and maintaining accurate records.

Key Responsibilities:

  • Answer all incoming calls in a timely and professional manner, directing calls to the appropriate parties as needed.
  • Manage cash transactions, including processing payments, calculating change, and maintaining accurate records.
  • Coordinate with service department personnel to address customer concerns and issues.
  • Perform various administrative tasks, such as scheduling appointments, maintaining records, and sending bills.
  • Ensure all customer contact information is up-to-date and accurate.
  • Reconcile repair orders, including calculating material charges, labor, and taxes.
  • Collect payments from customers, provide change and receipts, and properly document charges.
  • Accumulate repair orders and parts invoices, and maintain effective labor rate control forms.
  • Control keys associated with completed repair orders and return customer keys when bills are paid.
  • File repair orders as directed by service department management.
  • Perform other duties as assigned.

Requirements:

  • No experience required, but previous retail and/or customer service experience is a plus.
  • Automotive dealership experience is a plus.
  • Service or hospitality industries experience is a plus.
  • Previous retail and/or customer service experience.
  • Point-of-sale (cash register) and credit or debit card processing skills.
  • Strong math skills and ability to handle financial transactions rapidly and accurately.
  • Knowledge of automotive servicing or repair is highly desired.
  • Helpful attitude and friendly demeanor.
  • Excellent communication, customer service, and problem-solving skills.
  • Strong organization skills, able to multi-task, and manage time to meet frequently changing deadlines.
  • Highly trustworthy and security conscious.
  • Basic computer and Microsoft Office skills.
  • Confidence in your ability to be successful.
  • Professional appearance and work ethic.
  • Ability to work well in a process-driven environment.

What We Offer:

Empire Nissan offers a competitive salary, health, dental, vision, life, and 401K benefits, as well as a health and wellness program, community involvement, and company-paid vacation and holidays.

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