Assistant Relationship Manager

2 days ago


Downers Grove, Illinois, United States Capital One Full time
Job Summary

We are seeking a highly motivated and detail-oriented Assistant Relationship Manager to join our Dealer Sales Pod team at Capital One. As a key member of our team, you will be responsible for building and maintaining strong relationships with our dealer customers, providing exceptional customer service, and driving sales growth.

Key Responsibilities
  • Develop and maintain strong relationships with dealer customers to understand their needs and preferences
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Collaborate with internal teams to drive sales growth and improve customer satisfaction
  • Stay up-to-date on Capital One's products and services, and communicate this knowledge to dealer customers
  • Manage and resolve outstanding dealer sales items, such as dealer agreements, product cancellations, and title issues
  • Engage with dealer customers through inbound and outbound phone calls, email, and messaging
Requirements
  • High School Diploma or equivalent required; Associate's Degree preferred
  • 2+ years of sales or customer service experience
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic computer skills and proficiency in Microsoft Office
What We Offer

Capital One offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and inclusive work environment.

Please note that this role is expected to work a Monday through Saturday schedule, with hours ranging from 8 am to 8 pm. Overtime may be required.



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