Assistant Relationship Manager

4 weeks ago


Downers Grove, Illinois, United States Capital One Full time
Job Summary

We are seeking a highly motivated and detail-oriented Assistant Relationship Manager to join our Auto Finance Division. As a key member of our team, you will provide support to both operations and sales, ensuring seamless loan processing and customer satisfaction.

Key Responsibilities:
  • Review, verify, and process loan documentation to assist Capital One customers and provide a Brand Defining Funding Experience to our Dealer Customers.
  • Work through a blend of Inbound and Outbound phone calls to gather and verify loan information with customers and other business partners.
  • Collaborate with teammates cross-departmentally to solve problems and identify, document, and correct identified errors with loan documentation and loan process and programs.
  • Educate Dealer Customers on Capital One Auto Finance's policies and procedures.
Requirements:
  • High School Diploma, GED or Equivalent certification.
  • At least 2 years of Sales or Customer Service Experience.
  • Associate's Degree preferred.
What We Offer:

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

This role is expected to accept applications for a minimum of 5 business days. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.



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