Claims and Chargeback Operations Manager

3 weeks ago


Calabasas, California, United States AppleOne Full time
About the Role

This Claims and Chargeback Operations Manager position is available at AppleOne in Calabasas.

Job Summary

We are seeking a skilled professional to manage claims and chargebacks for suppliers, carriers, and vendors. This includes data gathering, analysis, report generation, and negotiation on claims and chargebacks.

Key Responsibilities
  • Cross-functional Communication and Collaboration
  • Manage Claims & Chargebacks for factories, shipping carriers, and other vendors
  • Manage Customer, Factory and Vendor Claims Process
  • Portfolio Management including Account Reconciliations, Disputed Charges, and Unapplied Credits
  • Internal Controls
Essential Functions
  • Responsible for the development, implementation and delivery of strategies for the organization as Claims Management functions Customers, Factories and Vendors.
  • Responsible for accuracy and completion Customer, Factory and Vendors claims functions.
  • Maintains financial information, files and records for the purpose of ensuring the availability of documentation and compliance with established policies.
  • Successfully oversee the management of portfolios to include account reconciliations, disputed charges, unapplied credits, including partnering with external teams to resolve complex requirements.
  • Develop and implement best practice and identify areas for improvement.
  • Provide guidance and serve as escalation point for A/R, Factory and customer claims issues.
Requirements and Qualifications

To be successful in this role, you will need strong communication and problem-solving skills. Experience working with cross-functional teams and managing multiple priorities is also essential.

What We Offer

AppleOne is committed to providing our employees with a competitive salary and benefits package, including major medical, dental, vision, 401k, and statutory sick pay where required.



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