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Client Support Specialist

2 months ago

Lexington, Tennessee, United States Aston Carter Full time
Job Overview

Position Summary:

We are seeking a dedicated client-focused support specialist. What does a Client Support Specialist do? A Client Support Specialist will serve as a bridge between the company and its clients, delivering product and service information, addressing inquiries, and resolving any issues that may arise with precision and effectiveness. The most effective specialists are genuinely enthusiastic about assisting clients. They exhibit patience, empathy, and exceptional communication skills. They understand the importance of clear communication and can relate to clients' perspectives, advocating for their needs when necessary. Feedback from clients is invaluable, and these specialists are adept at collecting it for further improvement. Problem-solving is second nature to client support professionals. They are confident in troubleshooting and will seek additional information when necessary to answer client questions or resolve concerns.

Objectives:

The goal is to ensure outstanding service standards, respond promptly to client inquiries, and maintain high levels of client satisfaction.

Required Skills:

Client service, Inbound communication, Data management, Client care, Support services, Call center operations, Proficiency in Microsoft Office, Retail experience, Healthcare knowledge, Insurance familiarity, Bilingual capabilities.

Key Competencies:

Handle a high volume of incoming calls
Generate potential sales leads
Identify and assess client needs to achieve satisfaction
Establish and nurture sustainable relationships and trust with client accounts through open and interactive communication
Provide accurate, valid, and comprehensive information utilizing appropriate methods and tools.

Experience Level:

Expert Level

About Aston Carter:

Aston Carter offers premier corporate talent solutions to numerous clients worldwide. Specializing in areas such as accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative roles, we enhance the capabilities of industry-leading organizations. Leveraging our extensive recruiting expertise and vast network, we meet the evolving demands of our clients and talent community with agility and excellence. With offices across various regions, Aston Carter serves many Fortune 500 companies. We take pride in being recognized as a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion:

At Aston Carter, diversity and inclusion are fundamental to the equity and success of our workforce. DE&I principles are integrated into our culture through:

  • Recruiting diverse talent
  • Fostering an inclusive environment through ongoing self-reflection
  • Creating a culture of care, engagement, and recognition with clear outcomes
  • Providing growth opportunities for our employees

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.