Imaging Technical Support Expert

24 hours ago


Custer, Michigan, United States Envista Holdings Corporation Full time
Job Title: Imaging Technical Support Expert

Company Overview: At Envista Holdings Corporation, we are committed to delivering innovative imaging solutions to healthcare professionals and patients worldwide. Our mission is to improve patient outcomes by providing cutting-edge technologies and exceptional customer support.

Salary: $65,000 - $90,000 per year, based on experience and qualifications.

Job Description: We are seeking an experienced Imaging Technical Support Expert to join our team in providing technical support for our imaging products. In this role, you will be responsible for troubleshooting software/hardware issues, updating equipment remotely, and providing technical account management. Additionally, you will document customer interactions and manage product development issues. Key skills and qualifications include strong interpersonal and customer service skills, ability to troubleshoot equipment and solve application problems, and a minimum of 1-2 years' experience in a customer support role. Preferred qualifications include a 2-year college degree in a technical field, knowledge of CRM systems, and experience in a related dental or medical x-ray equipment manufacturer field.
  • Provide technical support for imaging products, including troubleshooting software/hardware issues and updating equipment remotely.
  • Manage technical account relationships and escalate customer issues as needed.
  • Document customer interactions and manage product development issues.
  • Collaborate with cross-functional teams to resolve complex technical issues.


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