Assistant General Manager

1 week ago

Saratoga Springs, New York, United States AEG Full time
About the Role

We are seeking a highly skilled and experienced Assistant General Manager to join our team at AEG. As a key member of our venue operations team, you will be responsible for overseeing the day-to-day operations of our venue, managing events and shows, and developing revenue-generating projects and cost-saving initiatives.

Key Responsibilities
  • Grow concert and signature events by establishing local partnerships and expanding the variety of offerings at the venue.
  • Manage private events from contract to completion, allowing the sales team to focus on leads and proposals more effectively.
  • Develop and manage revenue-generating projects by expanding the preferred vendor program, enhancing guest experiences through event offerings and new initiatives with local communities/partnerships to drive business to the venue.
  • Manage venue events and shows, ticketing, advance show needs (concerts and special events), show settlement; coordinate technical aspects including lighting, video and sound; parking and sponsorship.
  • Develop and manage ancillary revenue streams through various initiatives aimed at enhancing guest experience and generating additional income for the venue.
  • Make recommendations to the General Manager on allocation of departmental budget, monthly reforecasting and reconciling of monthly financial statements.
  • Explore and expand potential revenue streams related to the wine tasting program by developing new initiatives, enhancing programming, and leveraging community partnerships.
  • Coordinate and drive cost-saving initiatives across departments, working with Operations, Production, and Sales to streamline costs.
  • Oversee all operations and make decisions in General Managers' absence.
  • Oversee guest relations and ensure customers have the best experience possible. Respond to escalated guest complaints and inquiries resolving in a timely manner.
  • Collaborate with the General Manager and catering vendor to develop and enhance Food & Beverage programs.
  • Analyze event calendar and determine appropriate staffing levels. Create and maintain schedules based on part-time employee availability and event schedule. Approve hours worked and time off requests for part-time staff. Reduce labor and staffing inefficiencies by overseeing private events, covering Operations & Production Manager roles, and managing conversion and janitorial crews.
  • Manage day-to-day office operations, including the ordering of supplies for both office and venue; monitor the maintenance of customer service email and holding of comp tickets for VIP guests.
Requirements
  • BA/BS Degree (4-year) (Advanced Degree Preferred) In Business Management or a related field
  • 6-8 years of related work experience in live events
  • Knowledge of accounting principles
  • Computer savvy and proficient in MS Word, Excel, and Outlook
  • Previous production experience, including scheduling, managing staff, and payroll
  • Strong leadership skills with the ability to provide vision and inspiration to peers and subordinates
  • Ability to work a flexible schedule including nights, weekends and holidays as needed
  • Strong customer service skills, ability to multi-task and prioritize work load
  • Strong written, verbal and listening communication skills
  • Ability to plan work activities and adapt to changing conditions
  • Ability to effectively interact with all levels of management, promoters, suppliers, guests and visitors
  • Knowledge of sound and lighting preferred

AEG is a dynamic and innovative company that values collaboration, innovation, and dedication. If you're looking for a challenging and rewarding opportunity to join our team, please submit your application.

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