Assistant Hospitality Manager

5 days ago

Saratoga Springs, New York, United States Tree House Brewing Company Full time
Job Title: Assistant Hospitality Manager

We are seeking a highly motivated and experienced Assistant Hospitality Manager to join our team at Tree House Brewing Company. As a key member of our management team, you will be responsible for leading personnel and operations, including our expansive taproom, retail and merchandise space, beer-to-go, and culinary program.

Key Responsibilities:
  • Lead and manage a team of 45-50 personnel, including retail staff, bar leads, team trainers, and retail assistants.
  • Oversee daily operational oversight of taproom, beer-to-go, and general facilities of the property, while also managing elements of the culinary operations.
  • Ensure the online store is displaying accurate inventory and new releases accordingly, coordinating with Inventory Control and Logistics.
  • Motivate and inspire your team to consistently deliver the highest standards of care to the guest experience in each and every interaction.
  • Assist in hiring, onboarding, training, and development of staff.
  • Promote the constant evolution of professional development with the retail team members, coordinating with the HR team to schedule periodic training as needed.
  • Evaluate, adjust, and improve training systems to encourage superior product knowledge and salesmanship.
  • Ensure the safety of the facility, team members, and guests, being mindful of safety risks operationally, safety with respect to guest interactions and alcohol consumption.
  • Actively identify areas for operational improvement and use effective communication and professional tact when promoting those ideas to leadership.
  • Organize and reorganize the facility to ensure all pricing, signage, order cards, product availability, and displays are correct at all times.
  • Facilitate inventory and money management for golf course and pizza service and operations, including restocking product on the golf course and closing out pizza sales at the end of each shift.
Leadership Responsibilities:
  • Lead and uphold accountability with all team members, from policies to best practices.
  • Remain open to ideas by listening to others and objectively considering others' ideas and opinions.
  • Embody allegiance to the goals, values, and principles of Tree House Brewing Company.
  • Do what is best for Tree House, thinking like an owner and putting your thoughts into action.
  • Foster a deeper sense of purpose for team members as it relates to Tree House's overall mission and vision.
  • Lead by example and promote a positive, engaged attitude, efficiency, strong work ethic, and initiative.
  • Embrace resistance to change and find ways to eliminate the resistance through understanding employee motivation.
  • Treat change and new situations as opportunities for learning or growth, focusing on the beneficial aspects of change.
  • Work tenaciously toward and derive satisfaction from achieving challenging goals.
  • Find ways to provide your team members with growth and development opportunities, working with HR to pursue career paths for high-achieving individuals.
  • Actively put yourself in unfamiliar or uncomfortable situations to learn, taking on challenging or unfamiliar assignments.
Requirements:
  • Minimum of 2-3 years of hands-on management experience in the hospitality industry.
  • Associate or bachelor's degree in hospitality, hospitality management, business administration, or any other relevant field.
  • Strong business acumen, including policy and protocol adherence, product knowledge, labor costs, and overall operational know-how.
  • Uncompromising desire for quality, with a focus on product, guest experience, and team member satisfaction.
  • Operational excellence, with a culture that invests in business outcomes and empowers positive change.
  • Critical thinking, with the ability to evaluate pressing issues and show good judgment and integrity in executing a solution.
  • Results-driven, with the ability to make informed decisions, have a contingency plan, and oversee multiple action items simultaneously.
  • Adaptability, with the ability to navigate uncertainty, challenge the status quo, and move forward despite adversity.
Perks and Benefits:
  • 100% health insurance coverage for employees, spouses, and dependents.
  • Dental insurance with company contribution.
  • Vision insurance.
  • Wellness reimbursement.
  • EAP (Employee Assistance Program).
  • Pet insurance.
  • Company-paid life and AD&D insurance.
  • Flexible spending account and/or dependent care account.
  • Complimentary nutrition consultations.
  • 401K with company match, 100% vested starting at enrollment.
  • Front-loaded paid vacation bank.
  • Birthday paid day off.
  • Three personal days per year.
  • 40 hours of sick time per year.
  • Paid volunteer hours.
  • Annual employee benefit card with a $750 credit for beer, merchandise, or other products.
  • 50% discount on all products for personal use.
  • Two free drafts and two free crew cans per shift.
  • Two free drafts per guest for immediate family when visiting.
  • Two items per year embroidery benefit.

Tree House Brewing Company is proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We welcome all applicants who believe they meet the minimum requirements of available positions, with or without reasonable accommodation, to apply.

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