Automotive Service Representative

3 weeks ago


Athens, Georgia, United States Phil Hughes Automotive Group Full time

We are seeking a skilled Automotive Service Representative to join our team at Phil Hughes Automotive Group. This role involves providing exceptional customer service, ensuring a seamless experience for our guests.

Key Responsibilities:
  • Greet service department customers promptly and courteous
  • Listen to customers and clearly translate repair needs to technicians
  • Upsell additional services using low-pressure, high-integrity methods
  • Provide accurate repair and maintenance estimates
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pickup
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep the Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits:

  • Paid vacation
  • Healthcare benefits for employees
  • Vision and dental insurance
  • 401(k) retirement plan with company match
  • Employee discounts for vehicle purchases and repairs


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