Patient Service Representative

5 days ago


Athens, Georgia, United States Allergy Partners Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Allergy Partners. As a Patient Service Representative, you will be responsible for providing exceptional customer service to our patients, answering phone calls, scheduling appointments, and handling various administrative tasks.

Key Responsibilities
  • Customer Service: Answer phone calls, greet patients, and provide exceptional customer service to ensure a positive experience for our patients.
  • Scheduling: Schedule appointments, manage patient flow, and ensure that patients are seen in a timely manner.
  • Administrative Tasks: Handle various administrative tasks, including data entry, filing, and maintaining accurate records.
  • Communication: Communicate effectively with patients, physicians, and other staff members to ensure seamless communication and coordination.
  • Problem-Solving: Resolve patient complaints and concerns in a professional and courteous manner.
Requirements
  • High School Diploma: Required.
  • Minimum of 2 Years of Experience: In a medical office or customer service position.
  • Proven Success: Asking for payment, making change, and balancing a cash drawer.
  • Working Knowledge: Basic managed care terminology and practices.
  • Familiarity: Scheduling and rearranging appointments effectively.
  • Comfortable Using: Email, word processing, and interacting with Internet applications.
  • Working Knowledge: Practice management and electronic health record software.
  • Proven Experience: Handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
  • Ability: Performing multiple and diverse tasks simultaneously with accuracy and efficiency.
  • Neat, Professional Appearance: Required.
  • Strong Written and Verbal Communication Skills: Required.
Working Conditions

This position requires frequent contact with patients, and the ability to work in a fast-paced environment. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people.

Supervisory Responsibilities

This job has no supervisory responsibilities.



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