Automotive Service Technician Lead

4 weeks ago


Athens, Georgia, United States Don Wood Ford Lincoln Full time
Job SummaryAs an Automotive Service Technician at Don Wood Ford Lincoln, you will be responsible for delivering exceptional automotive service and creating a positive, growth-focused environment for our team. We are seeking a highly skilled and motivated individual to join our team as an Automotive Service Technician.

Key Responsibilities:
Troubleshoot customer concerns using the latest administrative and technical tools
Ensure common courtesy is shown to all customers
Act as a secondary customer greeter while in the vicinity of the Service Drive
Stay up-to-date with technical publications and shop operations
Ensure safe and honorable vehicle service is delivered as promised
Address all original customer concerns before moving onto additional sales
Participate in factory-sponsored training programs
Complete all paperwork correctly and ensure all required shop forms are attached to the RO hard copy
Perform any other duties assigned by the Service Manager, ASM, or Group Leader

Requirements:
Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models
Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Ability to read and comprehend instructions
Valid State driver's license and good driving record

Benefits:
Competitive pay
Health insurance
Paid vacation and holidays
Professional work environment
Comprehensive training and growth opportunities
Excellent earning potential and leadership that appreciates your drive, skills, and ability

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