Hotel Operations Manager

1 week ago


Gatlinburg, United States Westgate Resorts Full time
Westgate Smoky Mountain Resort & Spa is a leading hospitality provider in the Great Smoky Mountains, offering an exceptional work environment and breathtaking views. As our ideal candidate, you will lead our front desk team to deliver top-notch customer service and operational excellence. Our competitive salary is $18.00 per hour.

We are seeking a skilled Front Desk Supervisor to join our team at Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee. In this role, you will supervise and train front desk agents to ensure seamless guest experiences. Key responsibilities include:
  • Managing daily front desk operations, including check-in/check-out processes, room assignments, and reservation management.
  • Handling guest inquiries, complaints, and requests promptly and professionally.
  • Scheduling and managing front desk staff to ensure adequate coverage at all times.
A successful candidate should possess strong leadership skills with the ability to motivate and manage a team effectively. They must also be able to lift up to 15lbs and stand for long periods. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for advancement.

The ideal candidate should have proven experience in a supervisory role within the hospitality industry, preferably at the front desk. If you are a results-driven leader who excels in creating positive and memorable guest experiences, we encourage you to apply.

Additional information about our company culture and benefits can be found below.

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