Hospitality Manager
17 hours ago
Job Summary:
We are seeking a highly motivated and self-directed Hospitality Supervisor to join our team at Caesars Entertainment. As a key member of our operations team, you will be responsible for providing direction and development of support staff and team members, resulting in strong self-managed teams.
Key Responsibilities:
- Interviews, hires, and ensures proper training of new team members.
- Supervises the day-to-day operation of restaurants, casino beverage service, and EVS.
- Maintains high quality food standards and customer service.
- Ensures property cleanliness in the casino, hotel, and restroom areas.
- Ensures maintenance standards are consistently maintained and enhanced.
- Delegates and holds team members accountable for success.
- Creates a safe, healthy, productive, and fun work environment, where team members willingly strive to do their best.
- Understands the budget process and inventory supply and control.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
Requirements:
- Must be highly motivated and self-directed, with a minimum of one year supervisory, housekeeping, or environmental services operations experience.
- Strong written and verbal communication skills are required.
- Excellent interpersonal, customer service, team building, and problem-solving skills are required. Computer experience is desired.
- Must have a good understanding and working knowledge of chemical and cleaning supplies and technique/equipment, including MSDS, OSHA, etc…
- Must be able to speak, read, write, and understand English.
- Bilingual skills in the Spanish language helpful.
- Must be able to get along with coworkers and work as a team.
- Must present a well-groomed appearance.
Physical, Mental and Environmental Demands:
- Must be able to maneuver in and around casino, hotel, and public areas.
- Must be able to perform the physical duties of line employees in emergencies.
- Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
- Must be able to speak distinctly and persuasively to others.
- Must be able to respond to visual and aural cues.
- Must be able to create written and financial reports.
- Must be able to tolerate areas containing secondhand smoke.
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