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Hospitality Operations Manager
2 months ago
As a Hospitality Supervisor at Caesars Entertainment, you will be responsible for overseeing the day-to-day operations of our restaurants, casino beverage service, and EVS teams. This role requires a strong leader who can motivate and develop their team members, ensuring high-quality food standards and exceptional customer service.
Key Responsibilities- Team Management: Provide direction and development of support staff and team members, resulting in strong self-managed teams.
- Recruitment and Training: Interviews, hires, and ensures proper training of new team members.
- Operations Oversight: Supervises the day-to-day operation of restaurants, casino beverage service, and EVS.
- Quality Control: Maintains high quality food standards and customer service.
- Cleanliness and Maintenance: Ensures property cleanliness in the casino, hotel, and restroom areas.
- Maintenance Standards: Ensures maintenance standards are consistently maintained and enhanced.
- Delegation and Accountability: Delegates and holds team members accountable for success.
- Work Environment: Creates a safe, healthy, productive, and fun work environment, where team members willingly strive to do their best.
- Financial Management: Understands the budget process and inventory supply and control.
- Attendance and Policy Adherence: Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
- Experience: Must be highly motivated and self-directed, with a minimum of one year supervisory, housekeeping, or environmental services operations experience.
- Communication Skills: Strong written and verbal communication skills are required.
- Interpersonal Skills: Excellent interpersonal, customer service, team building, and problem-solving skills are required.
- Computer Skills: Computer experience is desired.
- Chemical and Cleaning Knowledge: Must have a good understanding and working knowledge of chemical and cleaning supplies and technique/equipment, including MSDS, OSHA, etc...
- Language Skills: Must be able to speak, read, write, and understand English. Bilingual skills in the Spanish language are helpful.
- Teamwork and Grooming: Must be able to get along with coworkers and work as a team. Must present a well-groomed appearance.
- Physical Demands: Must be able to maneuver in and around casino, hotel, and public areas.
- Emergency Response: Must be able to perform the physical duties of line employees in emergencies.
- Conflict Resolution: Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
- Communication: Must be able to speak distinctly and persuasively to others.
- Visual and Aural Cues: Must be able to respond to visual and aural cues.
- Reporting: Must be able to create written and financial reports.
- Secondhand Smoke: Must be able to tolerate areas containing secondhand smoke.