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Hospitality Operations Manager

2 months ago

Danville, Virginia, United States Caesars Entertainment Full time

Job Summary:

We are seeking a highly motivated and experienced Hospitality Operations Manager to join our team at Caesars Entertainment. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our restaurants, casino beverage service, and EVS departments.

Key Responsibilities:

  • Provide direction and development of support staff and team members, resulting in strong self-managed teams.
  • Interviews, hires, and ensures proper training of new team members.
  • Supervise the day-to-day operation of restaurants, casino beverage service, and EVS.
  • Maintain high quality food standards and customer service.
  • Ensure property cleanliness in the casino, hotel, and restroom areas.
  • Ensure maintenance standards are consistently maintained and enhanced.
  • Delegate and hold team members accountable for success.
  • Create a safe, healthy, productive, and fun work environment, where team members willingly strive to do their best.
  • Understand the budget process and inventory supply and control.
  • Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.

Requirements:

  • Must be highly motivated and self-directed, with a minimum of one year supervisory, housekeeping, or environmental services operations experience.
  • Strong written and verbal communication skills are required.
  • Excellent interpersonal, customer service, team building, and problem-solving skills are required. Computer experience is desired.
  • Must have a good understanding and working knowledge of chemical and cleaning supplies and technique/equipment, including MSDS, OSHA, etc…
  • Must be able to speak, read, write, and understand English.
  • Bilingual skills in the Spanish language helpful.
  • Must be able to get along with coworkers and work as a team.
  • Must present a well-groomed appearance.

Physical, Mental and Environmental Demands:

  • Must be able to maneuver in and around casino, hotel, and public areas.
  • Must be able to perform the physical duties of line employees in emergencies.
  • Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
  • Must be able to speak distinctly and persuasively to others.
  • Must be able to respond to visual and aural cues.
  • Must be able to create written and financial reports.
  • Must be able to tolerate areas containing secondhand smoke.