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Hospitality Operations Manager

2 months ago

Danville, Virginia, United States Caesars Entertainment Full time
Job Summary

We are seeking a highly motivated and experienced Hospitality Operations Manager to join our team at Caesars Entertainment. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurants and casino beverage service, ensuring exceptional customer service and maintaining high-quality food standards.

Key Responsibilities
  • Leadership and Development: Provide direction and development of support staff and team members, resulting in strong self-managed teams.
  • Staff Management: Interviews, hires, and ensures proper training of new team members.
  • Operational Oversight: Supervises the day-to-day operation of restaurants, casino beverage service, and EVS.
  • Quality Control: Maintains high quality food standards and customer service.
  • Cleanliness and Maintenance: Ensures property cleanliness in the casino, hotel, and restroom areas.
  • Inventory Management: Ensures maintenance standards are consistently maintained and enhanced.
  • Accountability: Delegates and holds team members accountable for success.
  • Work Environment: Creates a safe, healthy, productive, and fun work environment, where team members willingly strive to do their best.
  • Financial Acumen: Understands the budget process and inventory supply and control.
  • Attendance and Compliance: Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
Requirements
  • Experience: Must be highly motivated and self-directed, with a minimum of one year supervisory, housekeeping, or environmental services operations experience.
  • Communication Skills: Strong written and verbal communication skills are required.
  • Interpersonal Skills: Excellent interpersonal, customer service, team building, and problem-solving skills are required.
  • Computer Skills: Computer experience is desired.
  • Chemical and Cleaning Knowledge: Must have a good understanding and working knowledge of chemical and cleaning supplies and technique/equipment, including MSDS, OSHA, etc...
  • Language Skills: Must be able to speak, read, write, and understand English. Bilingual skills in the Spanish language are helpful.
  • Teamwork: Must be able to get along with coworkers and work as a team.
  • Appearance: Must present a well-groomed appearance.
Physical, Mental, and Environmental Demands
  • Physical Demands: Must be able to maneuver in and around casino, hotel, and public areas.
  • Emergency Response: Must be able to perform the physical duties of line employees in emergencies.
  • Conflict Resolution: Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
  • Communication: Must be able to speak distinctly and persuasively to others.
  • Visual and Aural Cues: Must be able to respond to visual and aural cues.
  • Reporting: Must be able to create written and financial reports.
  • Secondhand Smoke: Must be able to tolerate areas containing secondhand smoke.