Quality Assurance Specialist
3 days ago
We are seeking a highly skilled Quality Assurance Specialist to join our team at CGT U.S. Limited.
Job DescriptionAs a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services. Your primary responsibility will be to serve as a liaison between the customer, manufacturing teams, and suppliers to ensure quality throughout the supply chain.
Key Responsibilities- Provide hands-on support with the planning and implementation of systems that will improve or enhance the Quality Management System.
- Manage quality-related issues within the Manufacturing team, including internal, supplier, and customer PPMs and customer warranty.
- Provide field support, as required, and conduct return material analysis to assess the root cause of customer complaints and quality issues.
- Work collectively with Process Engineering and Product Development Teams to plan, evaluate, and analyze business processes and procedures to enhance speed, quality, efficiency, and output.
- Have effective oral and documented communication with customers.
- Prepare corrective action reports for customers and internal concerns.
- Initiate and lead continuous improvement projects.
- Support maintaining a workplace culture and environment that adheres to the company's core values and vision while ensuring compliance with appropriate legislation and regulations.
- Extensive experience utilizing Microsoft Office Products.
- Customer-facing experience, including problem resolution.
- Ability to handle multiple tasks simultaneously.
- Decision-making ability.
- Previous automotive-supplier experience, preferred.
- Prior experience in a highly regulated industry, such as ISO.
- Experience in a medium to large automotive, chemical, textile, or other fast-paced high-volume manufacturing environment.
- Knowledge of Quality Systems tools, such as 8D and 5Y.
- A fun, collaborative culture.
- Medical, dental, vision, life insurance, pet insurance, paid time off, work-life balance, and 401(k) benefits.
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