Implementation Program Manager

7 days ago


Charlotte, North Carolina, United States Q2 Full time

About the Role:

Q2 is seeking a highly skilled Program Manager to oversee the implementation of our suite of products for our clients. As a key member of our team, you will be responsible for programmatic oversight of ongoing implementation projects, working closely with clients to install and support our solutions.

Key Responsibilities:

  • Proactively lead clients through the project lifecycle, effectively articulating implementation objectives and managing client expectations.
  • Serve as a central point of contact for external clients, planning and managing project tasks, and creating and maintaining documented project schedules.
  • Partner with clients to understand business requirements and expectations, utilizing project management tools to manage both internal and external resources.
  • Direct project resources to complete tasks in a timely manner, working closely with the client and team to problem solve issues that arise.
  • Communicate project status to both customers and internal teams, raising project issues and risks and driving execution of mitigation plans.
  • Attend project and client meetings, taking detailed notes and coordinating next steps, and coordinating, planning, and supporting resources with onsite/milestone activities.
  • Deliver solutions within defined timelines, following Q2 project standards, and overseeing successful transition of clients from implementation to go-live.
  • Accountable for closing out projects and transitioning clients to Support.

Requirements:

  • Typically requires a bachelor's degree and a minimum 5+ years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
  • Project Management Methodology exposure preferred (PMP or PMI).
  • Familiarity with enterprise software deployment architecture and methodologies.
  • Experience building documentation and project plans using Excel, MS Project, and MS PowerPoint.
  • Experience managing client expectations with a client-first attitude and commitment to satisfaction.
  • Ability to organize and execute multi-facet software deployments.
  • Capable of assessing project risks and mitigations.
  • Ability to convey technical concepts to business-oriented banking project teams and interact with technical internal resources.
  • Possess project leadership qualities.
  • Strong written and oral communication skills with excellent people and teamwork skills.
  • Ability to remain calm, diplomatic, and cooperative under stressful conditions.
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.
  • Ability to travel 15% to client sites.
  • Financial Services and enterprise software experience preferred.

What We Offer:

  • Hybrid Work Opportunities.
  • Flexible Time Off.
  • Career Development & Mentoring Programs.
  • Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents.
  • Community Volunteering & Company Philanthropy Programs.
  • Employee Peer Recognition Programs – "You Earned it".

About Q2:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.


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