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Program Manager

2 months ago

Charlotte, North Carolina, United States Lincoln Property Company Full time
Job Description

Lincoln Property Company is seeking a highly skilled Program Manager to join our team. As a key member of our organization, you will be responsible for the successful implementation of platform programs to key account teams.

Key Responsibilities:

  • Program Implementation: Coordinate and oversee the development and documentation of platform and account-specific management routines as needed.
  • Process Management: Take a forward-thinking and proactive approach to drive account success, anticipating potential challenges and opportunities to enhance client satisfaction.
  • CMMS System Management: Lead the use and growth of the CMMS system, including managing development projects, conducting UAT testing, and coordinating change requests from field/client.
  • Storm Reporting Duties: Manage storm reporting responsibilities to ensure timely and accurate communication and response, contributing to overall risk management and client support.
  • Collaboration and Communication: Act as a liaison between the CMMS Development Team, and on-account COE teams, fostering collaboration and ensuring alignment.
  • Process Improvement: Redefine business processes to align with chosen packaged systems, continuously seeking opportunities for improvement.
  • Management of Others: Manage 2-3 direct reports.

Requirements:

  • Bachelor's degree or equivalent combination of education and experience preferred.
  • Five years' experience in a related field preferred.
  • Experience and functional knowledge of facilities management and commercial real estate required.
  • End-to-end program management experience required.
  • Experience with spread sheets, databases, and graphical presentations required.
  • Previous database management experience required; ability to audit large data sets with accuracy and speed.
  • Process improvement experience preferred.
  • Must be a service-oriented team player with a proactive mindset.
  • Attention to detail for creating client facing reports and interfaces.
  • Demonstrates advanced knowledge of desktop applications, database concepts, and report writing skills.
  • Proven record of providing excellent internal and external customer service.
  • Ability to handle multiple and changing priorities; strong organizational skills.
  • Excellent verbal and written communication skills.

Work Environment:

Remote/work from home environment with occasional travel to corporate offices and/or site visits. Works primarily in an office environment with a low to medium level of noise (i.e., office machines and people speaking).