Project Implementation Manager

1 week ago

Charlotte, North Carolina, United States Q2 Full time

About Us:

At Q2, we are dedicated to enhancing our mobile banking platform and technology solutions, serving over 22 million users across 1,300 financial institutions and fintech partners. Our mission is clear: to fortify diverse communities by empowering their financial institutions, and we achieve this by investing in the areas where our clients and employees thrive.

Why Q2 Stands Out:

We are equally passionate about our workforce as we are about our objectives. Our culture celebrates our employees through various initiatives, including the 'Circle of Awesomeness' award ceremony and a dedicated day of appreciation. We prioritize the growth and development of our team through continuous learning opportunities, mentorship, and meaningful leadership connections. We also believe in fostering collaboration through enjoyable activities, such as our annual charity Dodgeball event.

Position Overview:

Q2 is in search of a Program Manager responsible for overseeing the implementation of ongoing projects. This role involves close collaboration with clients to install and support our comprehensive suite of products. The Program Manager will engage in a hybrid capacity, balancing project management with technical implementation, overseeing complex client engagements at an enterprise level.

Key Responsibilities:

  • Lead clients through the project lifecycle, clearly articulating implementation goals.
  • Act as the primary liaison for external clients, planning and managing project tasks.
  • Collaborate with clients to comprehend business requirements and expectations.
  • Develop and maintain a detailed project schedule, documenting all aspects including deliverables, change control, action items, issues, and risk assessments.
  • Utilize project management tools to manage resources effectively, adhering to established workflows and processes.
  • Gather necessary information for project deliverables and approvals.
  • Direct project resources to ensure timely task completion.
  • Work closely with clients and teams to resolve issues as they arise.
  • Communicate project status verbally and in writing to both clients and internal teams.
  • Identify project risks and issues, driving the execution of mitigation strategies.
  • Participate in project and client meetings, taking detailed notes and coordinating subsequent actions.
  • Coordinate and support resources during onsite and milestone activities.
  • Deliver solutions within set timelines while adhering to Q2 project standards.
  • Oversee the successful transition of clients from implementation to go-live.
  • Ensure projects are concluded effectively, transitioning clients to support services.

Qualifications:

  • A bachelor's degree with a minimum of 5 years of relevant experience, or an advanced degree with 3 years of experience, or equivalent work experience.
  • Familiarity with project management methodologies (PMP or PMI preferred).
  • Understanding of enterprise software deployment architectures and methodologies.
  • Experience in creating documentation and project plans using tools like Excel, MS Project, and MS PowerPoint.
  • Proven ability to manage client expectations with a client-first approach.
  • Skilled in organizing and executing multifaceted software deployments.
  • Capable of assessing project risks and implementing mitigations.
  • Ability to communicate technical concepts to business-oriented teams.
  • Exhibit strong project leadership qualities.
  • Excellent written and verbal communication skills, with a focus on teamwork.
  • Ability to maintain composure and diplomacy under pressure.
  • Detail-oriented with exceptional follow-through, organizational skills, and the ability to multitask in a fast-paced environment.
  • Willingness to travel up to 15% to client locations.
  • Experience in financial services and enterprise software is preferred.

Health & Wellness Benefits:

  • Hybrid work opportunities.
  • Flexible time off policies.
  • Career development and mentoring programs.
  • Comprehensive health and wellness benefits, including competitive health insurance and generous parental leave.
  • Community volunteering and philanthropic initiatives.
  • Employee recognition programs.

Community Engagement:

Learn more about our Q2 Spark Program, Q2 Philanthropy Fund, and employee volunteering initiatives, as we support numerous organizations that promote diversity and success in leadership and technology.

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