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Student Account Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Student Account Specialist to join our team at West Coast University. As a key member of our financial services team, you will be responsible for ensuring timely collection of payments from students and achieving strict collection metrics.
Key Responsibilities:- Provide exceptional customer service to students, families, and external vendors regarding student accounts, tuition, and fee billing and collections.
- Perform student billing and collection activities, including issuing receipts and maintaining documentation in student electronic files.
- Track and monitor student accounts in Campus Vue software and perform outreach to students regarding balances due and University collection policies.
- Verify and transmit campus credit card reimbursement requests.
- Process and reconcile credit card payments and submit documentation to the university accounting office.
- Audit student accounts for accuracy and review accounts of upcoming graduates.
- 3+ years of experience in a customer service or collections role.
- At least one year of experience in a student services role at a college or university.
- Basic knowledge of standards and processes for account collections and customer service.
At West Coast University, we are committed to creating an inclusive and supportive work environment that allows our associates to grow and thrive. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.