Senior IT Support Specialist

2 weeks ago

California, United States The Phoenix Group Full time
Senior IT Support Engineer

We're seeking a highly skilled Senior IT Support Engineer to join our team at The Phoenix Group Advisors. This is a full-time position based in San Francisco, CA, requiring employees to reach client locations within an hour.

Key Responsibilities:
  • Deliver exceptional user support to financial services clients both on-site and remotely.
  • Foster strong relationships with clients and provide trust and rapport.
  • Champion the adoption of cutting-edge cloud technologies and monitor modern cloud systems and infrastructure.
  • Design, implement, document, and maintain clients' infrastructure, applications, and system management tools.
  • Assist in maintaining clients' cybersecurity, cloud, and high availability strategies.
  • Translate complex technical solutions for end-users and decision-makers.
  • Maintain accurate documentation of assets, configurations, passwords, processes, etc.
  • Collaborate with team members to devise optimal solutions for clients.
  • Demonstrate a willingness to assist other team members and commit to ongoing learning and professional growth.
Required Qualifications:
  • 6+ years of recent end-user technical support experience, with a focus on executive-level users.
  • Extensive expertise in macOS and Windows Desktop environments.
  • Proficiency in Microsoft technologies: Windows Server, Active Directory, Exchange, and Office 365.
  • Experience in implementing and supporting networks, including switches, firewalls, and TCP/IP, DHCP, and DNS.
  • Familiarity with cybersecurity tools and best practices, encompassing next-generation antivirus, endpoint protection, DLP solutions, disk encryption, SSO, and MFA.
  • Strong problem-solving abilities and attention to detail.
  • Excellent written and verbal communication skills.
  • Effective time management and prioritization capabilities.
  • Capacity to thrive in a fast-paced setting and perform under pressure.
  • Availability for daily on-site presence (Monday-Friday).
  • On-call availability once per quarter for a week.
  • Education: High school diploma.
Benefits of Working for The Phoenix Group:
  • Exposure to cloud technologies such as Office 365, Azure, Dropbox, and Slack.
  • Part of a team of senior technicians committed to delivering exceptional service.
  • Competitive compensation package.
  • Comprehensive benefits: medical, dental, HSA, Dependent Day Care FSA, and commuter benefits.
  • 4 weeks PTO and 10 paid holidays.
  • 401k employer contribution starting at 6 months of employment.
  • Quarterly bonus opportunities.
  • Technical certification opportunities.
  • Quarterly contributions of 1% of profits to non-profits.
  • Great Place to Work Certified.

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