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IT Help Desk Team Lead

2 months ago

Farmington Hills, Michigan, United States Prolim Global Full time
Job Title: IT Help Desk Lead

We are seeking an experienced IT professional to lead our help desk team, providing technical support and guidance to our customers. The successful candidate will have a strong understanding of application support, troubleshooting, and team management.

Key Responsibilities:
  • Manage and mentor a team of IT help desk members, ensuring high performance and morale.
  • Assign tasks, set priorities, and oversee the completion of help desk requests.
  • Conduct regular performance reviews and provide feedback for continuous improvement.
Requirements:
  • Proven experience in an IT help desk role, with prior experience in a leadership or supervisory capacity preferred.
  • Demonstrated ability to manage a team and handle complex support issues.
Preferred Qualifications:
  • Fluent in Japanese (written and spoken) for effective communication with Japan-based group companies.
  • Fluent in English (written and spoken) for interaction with U.S. customers.
About Prolim Global:

Prolim Global is a leading provider of end-to-end IT, PLM, and Engineering Services and Solutions for Global 1000 companies. We help our customers improve their profitability and efficiency by providing high-value technology consulting, staffing, and project management outsourcing services.