Customer Service Professional
5 days ago
The My Pham-Farmers Insurance Agency is seeking a skilled Customer Service Professional to join their team. As a key player in the agency's operation, you will partner with the agency owner to set strategies and implement best practices for customer contact. Your analytical skills will be utilized to monitor and measure the effectiveness of the agency's loyalty initiatives and customer satisfaction efforts.
Compensation
$Annual Base Salary: $50,000 + Commission + Bonus Opportunities
M-F Schedule
Career Growth Opportunities
Hands on Training
Responsibilities
- Coordinate daily service emails and respond promptly
- Achieve new business production goals and objectives
- Identify cross-sell opportunities from existing clients
- Develop leads, schedule appointments, and market appropriate products and services
- Establish client relationships and follow up as needed
- Provide accurate and friendly service, addressing inquiries about insurance availability, eligibility, coverages, policy changes, transfer, claim submissions, and billing clarification
- Use a customer-focused review process to educate customers about insurance options
Requirements
- Authorized to work in the United States (Required)
- Excellent customer service and interpersonal relationship skills
- Working knowledge of basic office equipment, machines, and procedures
- Ability to be responsible, dependable, and punctual
- Ability to multi-task and work under pressure
- Must be licensed in Property and Casualty within 30 days
- Bilingual in Spanish or Vietnamese is a plus
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