Customer Service Associate
2 weeks ago
At Game Nerdz, we are seeking a highly motivated and organized Customer Success Representative to join our team. As a key member of our customer support team, you will play a critical role in providing exceptional customer service and ensuring seamless interactions with customers.
The ideal candidate will possess excellent communication skills, both written and verbal, as well as strong computer competency. This position requires the ability to multitask, prioritize tasks efficiently, and learn new systems and technologies quickly.
Salary: $45,000 - $60,000 per year (dependent on experience)
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a prompt, polite, and consistently professional manner.
- Greet walk-in customers, pull orders, and manage the in-person pick-up process.
- Utilize the computer operating system to provide pricing and inventory availability information to customers.
- Process product returns in accordance with company and vendor policies.
Qualifications:
- Must be computer literate with proficiency in Microsoft Windows, Google Suite, various browsers, and working within several applications simultaneously.
- Type at least 45 WPM.
- Must possess excellent interpersonal, communication, business writing, and verbal communication skills.
- Proven ability to work independently and follow processes and direction.
- Ability to perform detailed work at an efficient pace.
- General math skills.
- Ability to meet set deadlines.
- Strong organizational and prioritization skills.
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