Customer Service Advocate

4 days ago


Richardson, Texas, United States Randstad Full time
Role Overview

We are seeking an experienced Customer Service Advocate to provide exceptional support to consumers in the residential HVAC industry.

About the Job

This role involves handling consumer inquiries, resolving issues, and providing guidance on equipment use, warranty details, and product options. The ideal candidate will have excellent communication skills, be able to de-escalate heated situations, and possess a strong customer service ethos.

Key Responsibilities
  • Be the primary point of contact for consumer inquiries about residential HVAC products.
  • Respond to consumer concerns and resolve issues in a timely and professional manner.
  • Guide consumers on equipment use, warranty details, and product options.
  • Document call details accurately in the system for follow-up as needed.
Requirements
  • 5 years of experience in a customer-facing role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet performance targets.
What We Offer
  • A competitive salary range of $20-$22 per hour.
  • An opportunity to work with a leading staffing agency and gain valuable experience in customer service.
  • A supportive team environment with opportunities for growth and development.
Why Work with Us?

We are a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

Equal Opportunity Employer

We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.



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