Cleaning Services Operations Manager

5 days ago


Ann Arbor, Michigan, United States Facilities360 Full time
Job Summary

We are seeking a Cleaning Services Operations Manager to join our team at Facilities 360. As a key member of our operations team, you will be responsible for overseeing the quality of janitorial services across multiple sites. This role requires a proactive leader with excellent attention to detail, strong organizational skills, and the ability to build relationships with staff and clients to maintain and improve service standards.

In this role, you will conduct regular site inspections to ensure compliance with cleaning protocols, safety standards, and client requirements. You will also develop and implement quality assurance processes and checklists for janitorial operations, train and mentor cleaning staff to uphold quality standards and efficient workflows, communicate with clients to address concerns, receive feedback, and ensure satisfaction, prepare detailed reports on quality inspections and recommend corrective actions when needed, collaborate with the management team to optimize processes and introduce innovations, monitor supply inventories and coordinate with procurement to ensure adequate resources are available, and ensure compliance with all health and safety regulations.

Our ideal candidate has a minimum of 3 years of experience in a janitorial or facility management role, with at least 1 year in a quality assurance or supervisory capacity. They should possess strong knowledge of cleaning techniques, materials, and safety procedures, excellent written and verbal communication skills, ability to analyze data and generate actionable insights from quality inspection reports, proficiency in using quality management software and Microsoft Office Suite, strong problem-solving skills and ability to manage multiple tasks, valid driver's license and ability to travel to various client sites as needed, and must be able to pass a background check.

Estimated Salary: $38,000 - $42,000 per year, depending on qualifications and experience.



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