Experienced Pharmacy Care Specialist

2 weeks ago


Downers Grove, Illinois, United States UnitedHealth Group Full time

At UnitedHealth Group, we are dedicated to enhancing the healthcare experience, fostering healthier communities, and eliminating obstacles to quality care. The contributions you make here will positively impact the lives of millions. Together, we can reshape the healthcare landscape, making it more responsive, affordable, and equitable.

As a Pharmacy Technician, your role will involve proactive telephonic outreach to UHC Medicare members, as well as their healthcare providers and pharmacies, with the aim of improving health quality outcomes, such as medication adherence and appropriate drug utilization. This position offers a unique opportunity to be part of a pharmacy team that emphasizes both clinical and business collaboration, within a supportive team culture that encourages continuous learning and growth.

Work Schedule: Monday – Friday, 8am – 5pm CST

Work Environment: Hybrid-remote role with occasional onsite requirements.

Key Responsibilities:

  • Conduct telephonic outreach to enhance health quality outcomes in partnership with clinical pharmacists.
  • Engage with healthcare providers and pharmacies through additional telephonic communication.
  • Evaluate and interpret customer needs, referring to a clinical pharmacist when necessary.
  • Make outbound calls to members to improve their experience and address barriers to medication adherence.
  • Document and monitor member interactions effectively.

Your performance will be recognized and rewarded in an environment that challenges you while providing clear guidance on achieving success in your role, as well as opportunities for development in other areas of interest.

Required Qualifications:

  • High School Diploma / GED (or higher).
  • Active and unrestricted Pharmacy Technician license in Illinois.
  • National Pharmacy Technician Certification.
  • 3+ years of experience as a pharmacy technician.
  • Basic proficiency in MS Office and Windows-based environments.

Preferred Qualifications:

  • Experience in retail and/or mail order pharmacy settings.
  • Familiarity with Part D claims adjudication.

At UnitedHealth Group, our mission is to help individuals lead healthier lives and improve the health system for everyone. We believe that everyone, regardless of race, gender, sexuality, age, location, or income, deserves the opportunity to achieve their healthiest life. We are committed to addressing health disparities and improving health outcomes, reflecting our mission as a priority.

Diversity fosters a healthier environment: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace. Candidates must pass a drug test prior to employment.



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