Automotive Service Representative

1 day ago


Marion, Ohio, United States Mr. Tire Auto Service Centers Full time
Job Title: Guest Care Specialist

Join our team of dedicated professionals at Mr. Tire Auto Service Centers as a Guest Care Specialist. As a key holder and manager on duty, you will be responsible for providing exceptional guest service, driving sales of automotive repair services and tires, and contributing to the growth of the business.

Responsibilities:
  • Provide a superior guest experience, answering phone calls, inviting guests into the store, and making them feel welcome during their visit.
  • Successfully complete Monro's training program to execute the Monro selling process.
  • First point of contact for guests, engaging them, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services.
  • Assist in various aspects of guest care, work order completion, and register assistance, as well as facility maintenance and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Understand and effectively communicate all products and services Monro offers to guests.
  • Partner with management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as company policies and procedures.
Qualifications:
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
  • Strong problem-solving skills.
  • Ability to work days, evenings, weekends, and holidays.
Benefits:
  • Paid vacation and holidays.
  • Reimbursement for ASE Certifications.
  • Reimbursement for State Inspection Licenses, where applicable.
  • 401k eligibility immediately upon hire.
  • Direct Deposit.
  • Employee Discounts.
  • Healthcare, Vision, and Dental.
  • Employee Access Perks.
  • Career Advancement Opportunities.


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