Client Support Specialist

23 hours ago


Marion, Ohio, United States Sika Full time
Job Summary

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. As a key member of our Buildings and Parking Refurbishment team, you will be responsible for delivering exceptional customer service to our clients.

Key Responsibilities
  • Order Management: Place and consolidate customer orders, ensuring timely and accurate delivery via preferred methods.
  • Pricing and Invoicing: Maintain updated pricing and enter customer pricing into our system for accurate invoicing.
  • Customer Communication: Respond to customer inquiries and concerns in a timely and professional manner.
  • Team Collaboration: Assist other customer service representatives as needed to ensure seamless service delivery.
  • Order Status Updates: Communicate order status to customers promptly and accurately.
  • Issue Resolution: Process returns, credits, and rebills within required timeframes.
  • Relationship Building: Attend regional meetings to foster relationships with sales personnel and enhance customer relationships.
Requirements
  • Experience: Minimum 5 years of customer service experience.
  • Technical Skills: Excellent computer skills, with knowledge of SAP a plus.
  • Soft Skills: Ability to work independently, make decisions, and effectively interact with customers and other departments.
  • Organizational Skills: Excellent organizational skills to manage multiple tasks and priorities.
What We Offer
  • Competitive Benefits: Comprehensive health insurance, 401k with 5% company match, bonuses, year-end profit-sharing bonus, paid time off, and educational assistance.
  • Meaningful Work: Sika products enhance our surroundings, and our work positively impacts daily lives by making our world stronger, more durable, and more reliable.
  • Company Culture: Sika centers work culture around entrepreneurship, empowering individuals to make decisions, learn from mistakes, and define their career.
  • Community Involvement: Sika Corporation actively supports volunteer work and charitable endeavors across the United States.
  • Sustainability Initiatives: Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility.


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