Account Management Specialist

3 days ago


Peoria, Illinois, United States Grant Gibson - American Family Full time
Join Our Team

We are seeking a talented Customer Service Representative to join our team at Grant Gibson - American Family. As a key member of our team, you will be responsible for providing exceptional customer experiences and driving customer satisfaction.


Key Responsibilities:
  • Provide personalized, professional service experiences to customers
  • Address customer inquiries related to coverages, billing, claims, or products in accordance with agency procedures
  • Implement J.D. Powers best practices to enhance customer satisfaction: Personal Insurance Review, rate revision notification, and claims process
  • Update and manage existing accounts and policies
  • Facilitate communication between the agency and business partners on behalf of customers
  • Guide customers through the claims process by directing them to Claims Department contacts and resources
  • Schedule meetings with existing or prospective customers for agency staff

Requirements:
  • Proven customer service background
  • Strong communication and interpersonal skills
  • Familiarity with PC software applications (Microsoft Office Suites, Internet Explorer)
  • Adequate mathematical knowledge and understanding

Benefits:
  • Paid training
  • Competitive salary ($42,000 - $58,000 annually)
  • Flexible schedule
  • Opportunities for career growth and advancement
  • Paid time off
  • Bonus based on performance
  • Ongoing training and development


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