Strategic Business Leader

1 day ago

Raleigh, North Carolina, United States Marriott International Inc Full time
Job Summary

As a Strategic Business Leader at Marriott International Inc, you will be responsible for overseeing all aspects of property operations, including managing general property performance, food and beverage operations, sales and marketing strategy, profitability, revenue generation, human resources activities, and delivering a return on investment to both Marriott International and ownership.

Key Responsibilities
  • Managing Property Operations
    • Ensure service programs are in place and executed against.
    • Provide timely, real-time feedback to management and hourly associates on service and operational standards.
    • Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
    • Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
    • Prepare for QA audits.
    • Review and follow-up on property GSS scores and comments.
    • Act as a project manager for the execution of capital improvements.
    • Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
    • Manage the implementation of major brand standards.
    • Delegate responsibilities for operations and projects to appropriate level of associate.
  • Managing Food and Beverage Operations
    • Monitor Food and Beverage forecasting and par levels to reduce waste and maximize Food and Beverage profit margins.
    • Provide timely, real-time feedback to management and hourly associates on service and operational standards.
    • Establish and leverage local vendor relationships to support food and beverage operational needs.
    • Ensure bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management.
    • Conduct periodic compliance audits with Back of House associates to ensure they use job aids.
    • Provide coaching on operations and troubleshooting of Micros and other technology components within property common areas.
  • Managing and Sustaining Sales and Marketing Strategy
    • Work with the Regional Sales office to implement sales strategy for the property.
    • Work with Market Sales to establish property sales strategy, goals, and action plans.
    • Identify and champion creative marketing solutions that fit the brand and property needs.
    • Participate in the property sales review.
    • Manage relationships with decision makers at top accounts.
    • Develop innovative means for capturing new streams of revenue through property amenities.
    • Interact with in-house guests to prospect for new sources of business.
    • Ensure direct sales staff fully utilizes e-tools.
    • Identify key revenue generating stakeholders and customers and communicate information to sales offices.
    • Coach and reinforce associate selling strategies that take advantage of property amenities.
    • Ensure all national and regional marketing programs are pulled through to relevant departments.
    • Participate in and host customer recognition events to drive sales.
    • Understand and leverage sales and marketing advantages over competitor properties within market.
    • Monitor sales strategy with RSO to ensure ongoing effectiveness and compliance.
  • Managing Profitability
    • Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
    • Measure, analyze, and communicate property performance using a variety of financial/non-financial data.
    • Update and communicate profit forecasts to associates/managers.
    • Initiate action to support property revenue and profitability goals.
    • Understand how food and beverage product variability can affect profitability.
    • Review and sign off on invoices.
    • Review Property Distribution Summary and Purchase Detail Reports; identify, research, and resolve balance issues.
    • Consolidate reports needed for period-end review.
    • Review property performance on period basis with Regional Director.
    • Ensure compliance with Avendra.
  • Maintaining Revenue Management Goals
    • Manage the relationship with the revenue management office.
    • Review and work with appropriate revenue management reports.
    • Balance inventory to ensure same-day sellouts.
  • Managing and Conducting Human Resource Activities
    • Lead associates through property changes, and help them transition into new property roles.
    • Understand the performance expectations for all positions within the property.
    • Conduct day to day Human Resource transactions to support needs of the property.
    • Complete management training.
    • Cascade/Deliver training to associates.
    • Facilitate cross training to support associate professional growth and operational excellence.
    • Ensure ongoing development of managers.
    • Monitor local hiring and compensation trends for like positions.
    • Conduct performance review process for associates.
    • Support recruitment efforts from various sourcing channels.
    • Actively recruit and hire qualified associates.
  • Managing Relationships with Property Stakeholders
    • Keep brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
    • Prepare and present reports for owners and above property leadership using financial/performance data to show how the Refreshing Business model is affecting property performance.
    • Conduct property critique.
    • Conduct annual business reviews.
    • Participate in ad hoc owner conference calls and respond appropriately to owner requests.
    • Respond to off-property requests for sales information.
  • Additional Responsibilities
    • Manage e-mail.
    • Manage daily paper mail.
    • Participate in conference calls.
    • Provide follow-up information to RD and other CFRST managers.
    • Prepare for RD visits.

Compensation and Benefits

The salary range for this position is $94,000 to $116,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

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