Customer Service Operations Supervisor
2 weeks ago
Job Type:
Full-time
Description:
Department: Customer Support Center
Reports to: Branch Administration
Supervises: Customer Support Center (CSC) Agents
Grade: 6
Overview: The role is pivotal in ensuring that customers receive prompt, efficient, and courteous service in a professional setting.
Key Responsibilities:
- Adhere to FSB Standards of Conduct
- Handle incoming calls swiftly and effectively
- Investigate and resolve customer inquiries and issues promptly
- Direct calls to the appropriate personnel and departments as necessary
- Facilitate efficient scheduling for CSC representatives
- Provide special alert notifications to overflow staff when required
- Conduct annual evaluations and ensure training/performance aligns with expected customer service standards
- Identify call types, develop response strategies, and enhance call code lists as needed
- Revise and update the CSC procedure manual
- Identify and implement efficiencies within departmental processes and procedures
- Expand department services when appropriate
- Deliver training for CSC and overflow phone personnel
- Monitor and analyze all relevant Call Center reports
- Troubleshoot any phone system disruptions
- Assist FSB staff in resolving CSC-related issues
- Ensure the resolution of CSC Synapsys Queue Events, maintenance from Deposit Operations, gift card activations, SMS/Text message enrollments, and online banking applications and chat inquiries.
- Trained on FSB's Customer Acquisition and Growth program and capable of performing duties aligned with the program.
- Execute other related responsibilities as assigned
The physical demands outlined here are representative of those that must be met by an employee to successfully execute the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While fulfilling the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. This position necessitates regular use of a computer. The employee must be able to travel between branch locations regularly. The noise level in the work environment is typically light to moderate.
Qualifications:
- High School Diploma; an Associate's Degree in a related field is preferred
- Minimum of 1-3 years of banking experience
- Prior experience in a Call Center is preferred
- Familiarity with AS 400, MS Outlook, Word, and Excel
- Comprehensive understanding of FSB Products and Services, including the necessary backroom support knowledge to address and resolve almost any customer issue.
- Strong customer service skills, including the ability to maintain a pleasant demeanor, communicate tactfully and patiently with customers, and exercise sound judgment.
- Ability to prioritize tasks and manage multiple responsibilities.
-
Customer Service Sales Agent
1 week ago
Lagrange, Indiana, United States Gays Hops-N-Schapps Full timeSales Associate Role at Gays Hops-N-SchnappsAt Gays Hops-N-Schnapps, we take pride in our extensive range of offerings and our commitment to outstanding customer service within our community. Our mission is to exceed customer expectations by showcasing our expertise and passion for responsible consumption.POSITION OVERVIEW:We invite you to join our team as a...
-
Sales Associate
4 days ago
Lagrange, Indiana, United States Big Red Liquors Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Big Red Liquors. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with our team to achieve sales goals.Key ResponsibilitiesCustomer...
-
Sales Associate
7 days ago
Lagrange, Indiana, United States Big Red Liquors Full timeAbout Big Red LiquorsGays Hops-N-Schnapps has been serving the community for over 83 years, offering an incredible selection, vast product knowledge, and superior customer service. Our goal is to be a valuable resource in the communities we serve.Job SummaryAs a Sales Associate at Big Red Liquors, you will be responsible for providing exceptional customer...
-
Customer Service Specialist
7 days ago
Lagrange, Indiana, United States Big Red Liquors Full timeAbout Big Red LiquorsGays Hops-N-Schnapps has been serving the community for over 83 years, offering an incredible selection, vast product knowledge, and superior customer service. Our goal is to be a valuable resource in the communities we serve.Job SummaryAs a Sales Associate at Big Red Liquors, you will be responsible for providing exceptional customer...
-
Retail Sales Representative
2 weeks ago
Lagrange, Indiana, United States Gays Hops-N-Schapps Full timeSales Associate Opportunity at Gays Hops-N-SchnappsAt Gays Hops-N-Schnapps, we are dedicated to providing an extensive range of products while ensuring outstanding customer service within our community. Our mission is to exceed customer expectations by showcasing our expertise and passion for responsible consumption.POSITION OVERVIEW:We invite you to join...
-
Product Specialist
2 weeks ago
Lagrange, Indiana, United States Gays Hops-N-Schapps Full timeSales Associate Role at Gays Hops-N-SchnappsAt Gays Hops-N-Schnapps, we take pride in our extensive range of offerings and our commitment to outstanding customer service within our community. Our mission is to exceed customer expectations by demonstrating our expertise and passion for responsible consumption.POSITION OVERVIEW:We invite you to join our team...
-
Recreational Therapist
4 days ago
Lagrange, Indiana, United States Life Care Center of LaGrange Full timeJob SummaryThe Life Care Center of LaGrange is seeking a highly skilled and compassionate Recreational Therapist to join our team. As a key member of our healthcare team, the successful candidate will be responsible for planning, organizing, and implementing quality activities for patients, ensuring their recreational, physical, intellectual, spiritual, and...
-
Sales Representative
3 days ago
Lagrange, Indiana, United States Big Red Liquors Full timeAbout Big Red LiquorsGays Hops-N-Schnapps has been serving the community for over 83 years, offering an incredible selection, vast product knowledge, and superior customer service. Our goal is to be a valuable resource in the communities we serve.Job SummaryAs a Sales Associate at Big Red Liquors, you will be responsible for providing exceptional customer...
-
Retail Sales Representative
1 week ago
Lagrange, Indiana, United States Big Red Liquors Full timeCompany Overview:Big Red Liquors has been a trusted name in the beverage industry for many years, dedicated to providing an extensive selection of products, expert knowledge, and exceptional customer service to our valued patrons.Position Summary:As a Sales Associate, you will play a vital role in enhancing the shopping experience for our customers. Your...
-
Retail Sales Representative
2 weeks ago
Lagrange, Indiana, United States Big Red Liquors Full timeCompany Overview:Big Red Liquors has been a cornerstone in the Northeast Indiana community for over 83 years, dedicated to providing an extensive selection of beverages, in-depth product knowledge, and exceptional customer service.Position Summary:As a Sales Associate, you will play a crucial role in enhancing the shopping experience for our valued...
-
Retail Sales Representative
2 weeks ago
Lagrange, Indiana, United States Big Red Liquors Full timeCompany Overview:Big Red Liquors has been a cornerstone in the community for over 83 years, dedicated to providing an extensive selection of products, exceptional knowledge, and outstanding customer service.Position Summary:As a Sales Associate, you will play a crucial role in enhancing the shopping experience for our valued customers. Your responsibilities...
-
Occupational Therapist
4 days ago
Lagrange, Indiana, United States Life Care Center of LaGrange Full timeJob SummaryThe Occupational Therapist - Post Acute Care Specialist provides direct rehabilitation care to patients in occupational therapy, as referred by physicians, in accordance with all applicable laws, regulations, and Life Care standards.Key ResponsibilitiesDevelop and Implement Treatment Plans: Create and execute occupational treatment plans for...
-
Healthcare Professional
7 days ago
Lagrange, Indiana, United States Life Care Center of LaGrange Full timeJob DescriptionJob Title: RN Registered NurseJob Summary:We are seeking a qualified Registered Nurse to join our team of professionals at Life Care Center of LaGrange. As a Registered Nurse, you will play a vital role in delivering quality patient care and providing services to allow patients to attain or maintain the highest practicable physical, mental,...
-
Nurse Practitioner
2 days ago
Lagrange, Indiana, United States Life Care Centers of America Full timeJob DescriptionJob Title: Registered NurseJob Summary:We are seeking a qualified Registered Nurse to join our team of healthcare professionals at Life Care Centers of America. As a Registered Nurse, you will play a vital role in delivering quality patient care and contributing to the growth and success of our organization.Responsibilities:Evaluate patient...
-
Occupational Therapist
5 days ago
Lagrange, Indiana, United States Life Care Center of LaGrange Full timeJob SummaryThe Occupational Therapist provides direct rehabilitation care in occupational therapy to patients upon physician referral in accordance with all applicable laws, regulations, and Life Care standards.ResponsibilitiesParticipate in community health matters/projects as appropriateProficient in Microsoft Word, Excel, and emailLiaison with patients,...
-
Customer Service Representative
3 months ago
Lagrange, United States Domino's Pizza LLC Full timeDescription You got game? You got spring in your step? You want the best job in the world? Even if you just need a second job for some extra cash, you've found the right place. As a Customer Service Rep, you will have: Weekly Pay Flexible Schedule Referral Bonus Pick up shifts at multiple locations to earn more Employee Discounts Employee Assistance...
-
Warehouse Supervisor
4 weeks ago
LaGrange, United States Universal Logistics Holdings, Inc. Full timeIf you are looking to enhance, change, or even start your career in the logistics and supply chain field, we have the position for you! Our Warehouse Operations Supervisors play a pivotal role in the overall success of our operations in being the face of the company to our various customers. One would be tasked with warehouse and inventory management as well...
-
Warehouse Supervisor
4 weeks ago
LaGrange, United States Universal Logistics Holdings, Inc. Full timeIf you are looking to enhance, change, or even start your career in the logistics and supply chain field, we have the position for you! Our Warehouse Operations Supervisors play a pivotal role in the overall success of our operations in being the face of the company to our various customers. One would be tasked with warehouse and inventory management as well...
-
Troup County Jail- Food Service Supervisor
2 months ago
LaGrange, United States Kimble's Food by Design, LLC Full timeJob DescriptionJob DescriptionDescription:Pay Rate: 15/hourJob Type: Full TimeThe Food Service Supervisor (FSS) is responsible for the efficient operation of meal preparation for residents at a specified Detention Facility. The FSS will also be responsible for all food safety in kitchen operations while supervising resident workers in the preparation of...
-
Troup County Jail- Food Service Supervisor
2 months ago
LaGrange, United States Kimble's Food by Design, LLC Full timeJob DescriptionJob DescriptionDescription:Pay Rate: 15/hourJob Type: Full TimeThe Food Service Supervisor (FSS) is responsible for the efficient operation of meal preparation for residents at a specified Detention Facility. The FSS will also be responsible for all food safety in kitchen operations while supervising resident workers in the preparation of...
-
Sample Customer Service
1 month ago
Lagrange, United States Interface Full timeInterface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring...
-
Customer Service Associate
3 months ago
Lagrange, United States Wash N' Roll Car Wash Full timeHere at Wash N Roll, we are committed to providing fast, friendly, and excellent service to all of our customers, and that starts at the Customer Service Associate level. As a Customer Service Associate, you are the first face that a customer sees upon their arrival. CSAs must be able to lift up to 20lbs, remain outside for the duration of their shift, brush...
-
Customer Service Associate
4 weeks ago
Lagrange, United States Wash and Roll Full timeHere at Wash N Roll, we are committed to providing fast, friendly, and excellent service to all of our customers, and that starts at the Customer Service Associate level. As a Customer Service Associate, you are the first face that a customer sees upon their arrival. CSAs must be able to lift up to 20lbs, remain outside for the duration of their shift, brush...
-
Hotel Front Desk Supervisor
3 months ago
Lagrange, United States Hotel Resource Full time**Other** **Hotel Front Desk Supervisor** Hotel Front Desk Supervisor Great Wolf Lodge LaGrange GA **Hotel Front Desk Supervisor** **Company:** Great Wolf Lodge **Location:** US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No **Requirements:** At Great Wolf, the **Guest Services...
-
Lagrange, United States Mountville Mills Full timeBRIEF COMPANY DESCRIPTION: Logo Mats, LLC is a division of Mountville Mills, Inc., headquartered in LaGrange, Georgia. The company is the premier supplier of floor mats to the promotional products and ad specialty industry. We are known worldwide for our superior customer service, development, and marketing of innovative products. JOB SUMMARY: The primary...
-
Entertainment Supervisor
3 weeks ago
LaGrange, United States Great Wolf Lodge Full timeJob DescriptionPay: $17 per hour Summary: At Great Wolf, the Entertainment Supervisor creates an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events. Responsibilities:Be visible around the lodge and at events to act as the "Host/Face of the lodge"Provide training and coaching for Pack to engage and entertain...
-
Customer Service Representative
3 months ago
Lagrange, United States Signode Full timeCustomer Service Representative - LaGrange, GA in LaGrange, GA at Signode Location * **Location:** **Experience:** 3 to 5 years **Job Description** Description/Job Summary **Essential Duties:** - Serves customers by providing product and service information and resolving product and service problems. - Attracts potential customers by answering product...
-
Park Maintenance Supervisor
7 days ago
Lagrange, Ohio, United States Lorain County Metropolitan Park District Full timeJob SummaryWe are seeking a highly skilled and experienced Park Maintenance Supervisor to join our team at Lorain County Metropolitan Park District. As a key member of our facilities management team, you will be responsible for overseeing the maintenance and repair of our parks and facilities, ensuring they are safe and well-maintained for our visitors.Key...
-
Combination Line Operator 3rd shift
3 months ago
Lagrange, United States Advics Full timeJob DescriptionPOSITION SUMMARY: Facilitate in the manufacture of quality brake padsPOSITION DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned: A. JOB RESPONSIBILITIES --COMBINATION LINE OPERATOR:Operate molding presses as set forth by Operating Procedures.Ability to read and interpret all specification sheets and accompanying...
-
Senior Manager
1 week ago
LaGrange, United States Wash and Roll Full timeJob DescriptionJob DescriptionJob Title: Senior Manager - Multi-Location Car Wash OperationsLocations: LaGrange, GA & Phenix City, ALCompany: Wash N RollAbout Us: Wash N Roll is a leader in premium car wash services, committed to delivering exceptional quality and customer satisfaction at every turn. With our two state-of-the-art car wash locations in...
-
Nutritional Services Assistant
2 weeks ago
Lagrange, Maine, United States Jefferson Operator LLC Full timeJob OverviewNutritional Services Assistant - Competitive Compensation OfferedAre you seeking a fulfilling career with a stable organization? Jefferson Operator LLC not only provides competitive wages but also offers a gratifying experience working alongside compassionate colleagues who will assist and mentor you throughout your professional journey. At the...
-
Clinical Supervisor
2 months ago
Lagrange, United States Georgia Hospice Care Full timeOverview: Become an RN Clinical Supervisor with Georgia Hospice CareWe are looking for impeccable leaders to join our team who are committed to creating meaningful patient experiences. As a clinical supervisor at Georgia Hospice Care you'll manage the coordination, supervision, and implementation of professional and supportive services for our hospice...
-
Production Supervisor
3 months ago
LaGrange, United States Trinidad Benham Full timeJob DescriptionJob DescriptionDescriptionThe Production Supervisor is responsible for leading employees in a safe manner to produce maximum quality and minimum scrap. Provide administration and enforcement of company rules, policies and procedures. WHAT YOU'LL BE DOINGMonitor production and materials on a daily basis.Maintain employee records for...
-
Customer Service Representative
3 months ago
LaGrange, United States Dave Christie - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Service Consultant
4 days ago
Lagrange, Maine, United States Farris Jeep Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Advisor to join our team at Farris Jeep. As a Service Advisor, you will play a crucial role in maximizing sales, technician proficiency, and customer satisfaction.Key Responsibilities:Lead a team of technicians to achieve sales and customer satisfaction goalsDevelop and implement...