Senior Quality Assurance Specialist

4 weeks ago


Charlotte, North Carolina, United States Bank of America Full time
Job Description:

At Bank of America, we are committed to delivering exceptional quality and risk management services to our clients. We are seeking a highly skilled Senior Quality Assurance Specialist to join our team.

The successful candidate will be responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). This includes providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards.

The ideal candidate will have a strong background in risk management and LOB/ECF experience, with a proven track record of implementing quality assurance and quality control processes. They will be responsible for monitoring and testing controls, evaluating data to identify issues and control improvements for remediation, and implementing optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.

The Senior Quality Assurance Specialist will also be responsible for conducting and coordinating quality inspection reviews to enhance employee performance and control effectiveness, performing QA activities including executing on controls, managing cases, and reporting results, and supporting the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for quality and risk management, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Drive and execute on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF)
  • Provide analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards
  • Monitor and test controls, evaluating data to identify issues and control improvements for remediation
  • Implement optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
  • Conduct and coordinate quality inspection reviews to enhance employee performance and control effectiveness
  • Perform QA activities including executing on controls, managing cases, and reporting results

Requirements:

  • 2 years of risk management and/or LOB/ECF experience
  • Strong analytical and organizational skills with a focus on attention to detail and accuracy
  • Strong oral/written communication skills and ability to effectively engage stakeholders and foster collaboration
  • Ability to challenge and ask the right questions when performing QC/QA
  • Ability to multi-task, plan and function in a self-directed environment

Skills:

  • Controls Management
  • Issue Management
  • Monitoring, Surveillance, and Testing
  • Quality Assurance
  • Risk Management
  • Analytical Thinking
  • Attention to Detail
  • Critical Thinking
  • Problem Solving
  • Written Communications
  • Decision Making
  • Innovative Thinking
  • Prioritization
  • Recording/Organizing Information
  • Research


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