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Retail Operations Analyst II
2 months ago
About the Role
We are seeking a highly skilled Retail Operations Analyst II to join our team at ENGIE North America Inc. As a key member of our operations team, you will be responsible for managing retail invoicing and validation aspects for our Commercial & Industries customers.
Key Responsibilities
- Manage all retail invoicing and validation aspects for ENGIE's Retail C&I customers
- Act as the main point of contact to research and resolve billing disputes and provide timely resolution on any issues
- Deliver complete, accurate analysis on complex issues and propose appropriate course of action to the impacted internal and external parties
- Apply business judgement in dealing with customer issues, billing problems, and data requests
- Develop strategic data analysis in support of operations and quality improvement initiatives
- Implement new measures to improve quality control process for outgoing invoices
- Monitor changes to billing determinants and incorporate into billing process
- Research and correct discrepancies between our internal data warehouse and external billing system
- Provide data collection and reporting assistance during internal and external audits
- Maintain open lines of communication with Compliance group to assure all Business Control regulatory and internal requirements are met / exceeded
- Provide cross-functional support to peers and departments to develop satisfactory end-to-end delivery processes
- Assist manager on various projects that involve system enhancements, product development, and market changes
- Achieve excellence by delivering on key performance indicators (KPI's)
- Train new team members and constantly review the training materials to ensure these documents are updated and relevant
Requirements
- Bachelor's degree in Business or related field
- Minimum of 2 years of analytical experience in a business environment
About ENGIE
ENGIE North America Inc. is a leading developer of energy solutions that are renewable, efficient, and accessible to everyone. We are committed to supporting, promoting, and thriving on diversity, equity, and inclusion. We are an equal opportunity workplace and are firmly committed to creating an equitable and inclusive environment for all employees.
We offer a comprehensive benefits package, including medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off, holidays, and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.
Why ENGIE?
At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. We are committed to providing employees with a work environment free of discrimination and harassment.
