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Retail Operations Analyst II

1 month ago

Houston, Texas, United States Constellation Energy Full time
Job Summary

Constellation Energy is seeking a highly skilled Retail Operations Analyst II to join our team. As a key member of our Retail Operations team, you will be responsible for monitoring and executing day-to-day workflow activities, managing medium to complex exception handling activities, and meeting service level agreements with internal and external customers.

Key Responsibilities
  • Ensure Effortless Customer Experience: Responsible for one or more of the following functions of the order to cash process: managing data used to ensure competitive pricing and accurate billing for customers while minimizing risk to Constellation, enrolling customers with the utility to ensure they have power or gas when needed, processing contracts and/or confirms to ensure SOX compliance, managing customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition, timely 3rd party payments, addressing internal/external customer inquiries timely and accurately, vendor and system support.
  • Problem Solving and Issue Resolution: Exercise appropriate judgment and analytical abilities, leveraging subject matter experts when necessary, to investigate discrepancies in work processes. Take necessary actions to resolve issues and work with other functional teams as needed.
  • Cross Functional Communications: Review and communicate issues to team members, leads, management and stakeholders with emphasis on customer information. Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer. Interface with internal and/or external customers in handling and resolving inquires as needed. Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups. Adopt and support change management activities.
  • Projects, Improvements, and Innovation: Challenge the status quo to automate and improve processes through innovation, with focus and intent on creating sustainable solutions. Leverage knowledge and experience in working with project groups, Information Technology, and cross-functional teams for key deliverables. Identify and create business requirements based on changing business needs. Develop test scripts for business processes, system enhancements and bug fixes as needed.
  • Comprehension/Adherence of Policies and Controls: Maintain an understanding of business, contractual, regulatory, and market/tariff policies and ensure assigned workflow processes are aligned. Ensure that all Sarbanes-Oxley (SOX) Key Controls and other company policies are followed.
Requirements
  • Bachelor's Degree with 2+ yrs work experience required or 5+ yrs combination of education and relevant work experience.
  • Strong computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint).
  • Ability to communicate effectively and professionally, with internal and external parties as required.
  • Established analytical and problem-solving skills.
  • Customer service orientation, serving internal and external clients.
  • Excellent attention to detail.
  • Capable of working independently and as a team member.
  • Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload.
  • Ability to adapt to changing markets, systems, and processes.
  • Ability to obtain and analyze data with general supervision and can reason through scenarios to suggest course of action or remediation.
  • Has acquired a high-level understanding of the group's overall processes, with process improvement in mind.
Preferred Qualifications
  • Bachelor's degree in Business Administration, Management, Accounting, Finance, Management Information Technology or Supply Chain Management.
  • Prior experience in the retail energy industry and/or regulated energy industry.
  • Prior experience in the retail energy industry using CRM and/or Order-to-Cash workflow systems.
  • Working knowledge of UDC/ISO/LDC market EDI transactions.
  • Intermediate skills in Microsoft Access and/or SQL database query development.