TMS Implementation Specialist

3 weeks ago


La Cañada Flintridge, United States Allen Lund Company, LLC Full time
Position Overview

Company Background

Founded in 1976, Allen Lund Company has evolved from a small transportation brokerage in Los Angeles to a prominent player in the logistics industry, with 38 offices nationwide. Our commitment to excellence is reflected in our diverse workforce and our dedication to providing exceptional customer service.

Why Choose Us?

  • Emphasis on an inclusive company culture
  • Opportunities for training and professional development
  • Competitive salary and benefits package
  • Comprehensive wellness programs
  • Generous 401k matching
  • Clear pathways for career advancement
  • Opportunities for internal transfers
  • Employee ownership options
  • Recognition programs for outstanding performance

Role Summary

As a TMS Solutions Architect, you will serve as the key liaison for the implementation and ongoing support of various logistics and supply chain solutions tailored to our clients' needs. This role requires a blend of technical expertise and customer service acumen, as you will work closely with both clients and internal teams to ensure successful project execution.

Key Responsibilities

  • Lead the implementation of logistics solutions post-sale
  • Gather and articulate business requirements from clients, translating them for technical teams
  • Collaborate with clients to customize solutions based on their unique needs and industry standards
  • Facilitate integrations with clients' TMS using methods such as EDI, API, and SFTP
  • Manage the transition of client accounts from sales to live operations and ongoing support
  • Provide customer support for various logistics solutions
  • Assist technical teams in the design and deployment of TMS and related applications
  • Identify best practices to enhance performance management tools for clients
  • Support the development of solutions that meet customer and business requirements
  • Deliver business intelligence services to aid clients in managing operational performance
  • Work with technical teams to create proprietary logistics solutions
  • Support the integration of emerging technologies
  • Assist clients with data analysis and reporting to inform strategic planning
  • Monitor and evaluate operational performance data
  • Support management in financial data analysis for business planning and budgeting
  • Provide historical and current data analyses to support decision-making

Qualifications

  • Experience in a customer service role, ideally related to software support
  • Proficient in Microsoft Excel
  • Familiarity with tools such as Postman, Notepad++, and SQL
  • Experience with B2B web-based or on-premise applications (CRM, TMS, ERP, WMS, etc.)
  • Strong written and verbal communication skills
  • Excellent organizational and interpersonal abilities

At Allen Lund Company, we are committed to fostering a diverse and inclusive workplace.



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