Business Systems Analyst

2 days ago


Miami, United States Norwegian Cruise Line Holdings Ltd. Full time
Business Analyst Job Description

Job Summary:

We are seeking a highly skilled Business Analyst to join our team at Norwegian Cruise Line Holdings Ltd. The successful candidate will be responsible for partnering with business units across the organization to understand and document capabilities needed to address business challenges.

Key Responsibilities:

  • Document system requirements, including integration between multiple systems, and define scope and objectives.
  • Assist in the creation of system specifications that drive system development and implementation.
  • Evaluate user requests for system automation to determine feasibility and technical requirements.
  • Facilitate meetings and workshops to elicit business requirements and liaise with users.
  • Work with business and IT team members to map existing processes and design improved ones.
  • Assess and analyze existing processes and data to identify improvement opportunities and present findings to stakeholders.
  • Work with stakeholders throughout the entire life-cycle of projects to define, design, and implement software solutions.
  • Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancements, and implementations.
  • Identify improvement opportunities (proactive and reactive) and conduct cost-benefit analysis to build a business case for solution implementation.
  • Lead or participate in multiple projects by completing and updating project documentation, managing project scope, adjusting schedules when necessary, and ensuring efficient and on-time delivery of project tasks and milestones.

Requirements:

  • Bachelor's Degree in information technology, business administration, hotel management, or a related field of study.
  • 3-5 years of experience in business process design or requirements gathering and translating business requirements for development, using Agile and/or Waterfall methodologies.
  • Experience with applications such as Microsoft Suite, Clarity, LucidChart, JIRA, and project management tools.
  • Strong written and oral communication skills, and the ability to deal effectively with multiple priorities under tight deadlines.

About Us:

Norwegian Cruise Line Holdings Ltd. is a leading cruise line company that offers unparalleled vacation experiences to its guests. We are committed to providing exceptional service and creating unforgettable memories for our passengers.


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