Automotive Service Consultant

2 weeks ago


Nashville, Tennessee, United States Nashville Nissan Full time
Job Overview

Position Summary: Nashville Nissan is seeking a committed and customer-oriented professional to become part of our team as a Service Advisor. In this capacity, you will play a crucial role in providing outstanding service to clients visiting our dealership for vehicle maintenance and repairs. This is a full-time opportunity that offers competitive pay and benefits, along with pathways for career advancement within the automotive sector.

Compensation & Benefits:

  • Competitive salary structure
  • Comprehensive benefits package, including health, dental, and vision insurance
  • 401k retirement savings plan
  • Paid time off and holiday leave
  • Opportunities for professional growth in the automotive field

Key Responsibilities:

  • Greet and assist customers in a professional manner
  • Accurately document customer concerns and requests
  • Provide clear explanations of recommended services and repairs
  • Collaborate with the service team to ensure timely completion of repairs
  • Keep customers informed about the status of their vehicles
  • Suggest additional services when appropriate
  • Maintain a courteous and professional attitude
  • Strive for high levels of customer satisfaction and loyalty
  • Follow up with customers after service completion
  • Stay informed about dealership products and services
  • Achieve and surpass sales objectives
  • Comply with company policies and procedures

Qualifications:

  • High school diploma or equivalent required
  • Previous experience in a customer-facing role, ideally within the automotive industry
  • Strong communication and interpersonal skills
  • Proven sales and customer service capabilities
  • Knowledge of automotive terminology is advantageous
  • Ability to work collaboratively in a team setting
  • Positive and professional demeanor
  • Effective multitasking and prioritization skills
  • Willingness to work evenings and weekends as needed
EEOC Statement: Nashville Nissan is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds.

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