Service Advisor

4 days ago


Lexington, Kentucky, United States MAP Automotive Group Full time
Job Overview

We are seeking a highly skilled Service Advisor to join our team at MAP Automotive Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Service Order Management
    • Oversee the flow of service orders in the Drive Lane to ensure prompt, courteous, and effective service to our customers.
  • Customer Experience
    • Take ownership of the customer's experience by carrying out additional assignments that allow us to leave a positive impression on the customer.
  • Concierge Support
    • Provide support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled.
  • Inventory Management
    • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Work Distribution
    • Distribute work between technicians efficiently to maximize productivity and customer satisfaction.
  • Technical Support
    • Answer technical questions about vehicle problems, warranties, services, and repairs to provide accurate and timely information to our customers.
  • Customer Success Index
    • Maintain the Customer Success Index at or above company standards to ensure exceptional customer satisfaction.
  • Administration
    • Assist in diagnosing vehicle problems, ordering parts and tools as necessary, and overseeing the administration of warranty claims.
  • Training and Supervision
    • Train and supervise the service department to ensure they have the necessary skills and knowledge to provide exceptional service to our customers.
  • Company Policies
    • Reinforce company policies and adhere to company standards to ensure compliance with applicable laws and regulations.
  • Employee Relations
    • Maintain a good working relationship with factory representatives and foster positive employee relations within the service department.
Requirements
  • Organizational Skills
    • Demonstrate strong organizational skills to manage multiple tasks and priorities effectively.
  • Communication Skills
    • Exhibit excellent communication skills to interact with customers, technicians, and other team members in a professional and courteous manner.
  • Time Management
    • Demonstrate strong time management skills to prioritize tasks and meet deadlines.
  • Teamwork
    • Display a team-oriented attitude and be willing to work collaboratively with others to achieve common goals.
  • Customer Focus
    • Demonstrate a customer-focused attitude and be committed to providing exceptional service to our customers.
  • Technical Knowledge
    • Have a strong understanding of vehicle systems and be able to provide accurate and timely technical support to our customers.
  • Education and Experience
    • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Certifications
    • ASE certification preferred.

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