Service Advisor
4 days ago
We are seeking a highly skilled Service Advisor to join our team at MAP Automotive Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities- Service Order Management
- Oversee the flow of service orders in the Drive Lane to ensure prompt, courteous, and effective service to our customers.
- Customer Experience
- Take ownership of the customer's experience by carrying out additional assignments that allow us to leave a positive impression on the customer.
- Concierge Support
- Provide support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled.
- Inventory Management
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Work Distribution
- Distribute work between technicians efficiently to maximize productivity and customer satisfaction.
- Technical Support
- Answer technical questions about vehicle problems, warranties, services, and repairs to provide accurate and timely information to our customers.
- Customer Success Index
- Maintain the Customer Success Index at or above company standards to ensure exceptional customer satisfaction.
- Administration
- Assist in diagnosing vehicle problems, ordering parts and tools as necessary, and overseeing the administration of warranty claims.
- Training and Supervision
- Train and supervise the service department to ensure they have the necessary skills and knowledge to provide exceptional service to our customers.
- Company Policies
- Reinforce company policies and adhere to company standards to ensure compliance with applicable laws and regulations.
- Employee Relations
- Maintain a good working relationship with factory representatives and foster positive employee relations within the service department.
- Organizational Skills
- Demonstrate strong organizational skills to manage multiple tasks and priorities effectively.
- Communication Skills
- Exhibit excellent communication skills to interact with customers, technicians, and other team members in a professional and courteous manner.
- Time Management
- Demonstrate strong time management skills to prioritize tasks and meet deadlines.
- Teamwork
- Display a team-oriented attitude and be willing to work collaboratively with others to achieve common goals.
- Customer Focus
- Demonstrate a customer-focused attitude and be committed to providing exceptional service to our customers.
- Technical Knowledge
- Have a strong understanding of vehicle systems and be able to provide accurate and timely technical support to our customers.
- Education and Experience
- High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Certifications
- ASE certification preferred.
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