Customer Service Representative

1 month ago


Baton Rouge LA USA, United States Louisiana State University Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Analyst to join our team at the National Center for Disaster Fraud (NCDF). As a key member of our call center team, you will be responsible for answering incoming calls, performing data entry, and assisting with assigned projects under the direction of our Call Center Managers and Program Director.

Key Responsibilities:
  • Answer hotline calls and enter complaints data into respective Agency's Database (40%)
  • Provision non-phone complaints received by NCDF agency partners into each agency's respective database (40%)
  • Assist Managers / Assistant Managers with any additional projects and administrative tasks as requested (20%)
Requirements:
  • Bachelor's degree
  • Experience in a call center setting preferred
  • Customer service experience a plus
  • Proficient in Microsoft Office
Preferred Qualifications:
  • Excellent analytical and verbal/written skills, as well as attention to detail and follow-up
  • Flexible and adaptable to changing environment and new types of work
  • Availability to work full-time in either a day or afternoon/evening shift as per call center need
Physical Demands:

Physical ability and eye-hand coordination necessary to use a computer terminal, copier, telephone, and other standard office equipment; ability to sit in the same position for extended periods (5.5+ hours a day) at a time using continuous hand motions when entering data into the computer system.

Additional Information:

Proficient in Microsoft Office. Excellent analytical and verbal/written skills, as well as attention to detail and follow-up. Flexible and adaptable to changing environment and new types of work. Availability to work full-time in either a day or afternoon/evening shift as per call center need. Must pass a federal background check. May be required to be on-call or work holiday and/or weekends, or during emergency situations such as hurricanes or other natural disasters per University Policy Statement 18. Occasional travel may also be required.



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