Customer Service Representative

14 hours ago


Baton Rouge LA USA, United States Marucci Sports Full time
Customer Service Representative

Marucci Sports is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key point of contact, you will be responsible for providing exceptional support and service to our customers through various channels, including phone, email, and chat.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collect and enter orders for new or additional products or services.
  • Field customer questions and complaints, escalating issues to specialists or other staff as needed.
  • Maintain accurate records of customer interactions and resolve customer grievances.
  • Perform other related duties as assigned.
Requirements:
  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficient computer skills with the ability to learn new software.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
About Marucci Sports:

Marucci Sports is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws.



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