Customer Service Representative

1 week ago


Baton Rouge LA USA, United States The Boyd Group Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our shop operations team, you will play a vital role in ensuring the efficient and effective delivery of our services.

Responsibilities
  • Provide exceptional customer service through phone, email, and in-person interactions.
  • Schedule customer appointments with a sense of urgency and maintain regular communication with Auto Glass Technicians in the field.
  • Utilize our software to document all conversations, enter sales information, and update customer records as needed.
  • Follow our step-by-step process to provide quotes on our competitively priced installation and repair services.
  • Take proactive actions to help your team meet shop production goals and budgetary objectives.
  • Provide additional assistance to the dispatch/parts team as needed.
Requirements
  • Work experience demonstrating the ability to stay organized and handle a high volume of phone calls and emails.
  • Comfortable in a customer-facing, front-line role.
  • Reliable and dependable hard worker with a positive demeanor.
  • High aptitude for technology with strong typing and data entry skills.
  • Process-driven with the understanding of how to manage inventory levels.
  • Ability to work some Saturdays and overtime as necessary.
  • General knowledge of automobile functions and systems.
  • Auto Parts and/or Dispatcher experience is highly desirable.
About Us

Glass America is a respected leader in the auto glass industry, operating in 38 states and continuing to grow. We offer a full-time position with a great starting wage, benefits that start on your first day of work, career development and progression opportunities, and a comprehensive benefits package.



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