Medical Office Professional
3 days ago
Penn Medicine is dedicated to delivering exceptional patient care, conducting groundbreaking research, and educating future healthcare leaders. As a leading academic medical center, we foster a culture of collaboration among clinical, technical, and business professionals across all disciplines.
At Penn Medicine, our employees play a vital role in shaping our future every day. If you're passionate about providing top-notch patient service, we encourage you to explore this opportunity.
About the Role
The Patient Services Associate (PSA) assists the practice/department in maintaining a customer-focused environment, supports the delivery of high-quality care, and shares a passion for patient-centered care. The PSA is responsible for greeting patients, managing phone calls and inquiries, coordinating appointments, updating insurance information, and performing point-of-service activities.
Responsibilities:
- Greet patients in a pleasant and professional manner, ensuring their needs are met.
- Listen carefully and communicate clearly with patients to understand their requests and resolve issues promptly.
- Analyze problems from the patient's perspective and provide solutions that meet their needs.
- Learn individual patient needs and document them as necessary in EPIC.
- Establish positive relationships with patients by demonstrating knowledge of their history, compassion, and responding to their needs.
- Handle stressful situations appropriately and deliver seamless patient service.
Safety and Compliance:
- Participate in entity-wide initiatives for patient and employee safety.
- Demonstrate awareness of patient and employee safety when carrying out daily responsibilities.
Financial Management:
- Maintain up-to-date knowledge of insurance requirements and billing procedures.
- Achieve proficiency in automated systems, such as EPIC and Navinet.
- Validate patient demographic and insurance information and register new patients into EPIC.
- Verify financial responsibility prior to service utilization and complete an accurate financial interview at registration.
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