Customer Service Representative
5 hours ago
Job Summary:
We are seeking highly motivated and customer-focused individuals to join our team as 2X10 Weekend Call Center Representatives. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer experiences, resolving customer issues, and selling new products and services.
Responsibilities:
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position products and processes with customers
- Escalate customer dissatisfaction with managerial team
- Ensure first call resolution through problem-solving and effective call handling
Requirements:
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- Ability to evaluate, troubleshoot, and follow-up on customer issues
- Aptitude for conflict resolution, problem-solving, and negotiation
- Customer service-oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and ability to build relationships with team and customers
Preferred Qualifications:
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Compensation and Benefits:
We offer competitive compensation and a comprehensive benefits package, including medical, dental, and vision coverage options, paid time-off, regular raises, advancement opportunities, and a fun, engaging work environment.
Physical Requirements:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
Conditions of Employment:
- Must be authorized to work in their country of residence (The United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening
Reasonable Accommodation:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.
Equal Opportunity Employer:
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications.
-
Customer Service Representative
1 week ago
Wichita Falls, Texas, United States Americold Full timeCustomer Service RepresentativeAmericold is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for:Key Responsibilities:Respond to customer inquiries and complaints in a timely and professional mannerResolve customer issues related to work-orders, shipments, inventory...
-
Customer Service Representative
2 weeks ago
Wichita Falls, Texas, United States Envoy Air Full time{"title": "Customer Service Representative", "content": "OverviewEnvoy Air, an American Airlines Group Company, is seeking a Customer Service Representative to join our team at Wichita Falls Regional Airport. As a Customer Service Representative, you will be the first point of contact for passengers, providing a seamless check-in and ticketing experience....
-
Customer Service Representative
1 week ago
Wichita Falls, Texas, United States Mass Markets Full timeMass Markets Job SummaryWe are seeking a skilled Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound contacts in a professional manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling.Key ResponsibilitiesHandle customer...
-
Customer Service Representative
3 days ago
Wichita Falls, Texas, United States Brycen Whitaker - State Farm Agent Full timeJob Title: Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored...
-
Customer Service Representative
2 weeks ago
Wichita Falls, Texas, United States ADT Full timeProtecting Lives, One Call at a TimeAt ADT, our mission is to provide top-notch security services that make a real difference in people's lives. As an Alarm Monitoring Representative, you'll play a critical role in helping us achieve this goal.Key Responsibilities:You'll be responsible for:Monitoring and dispatching authorities for residential and small...
-
Customer Service Representative
12 hours ago
Wichita Falls, Texas, United States Kansas Turnpike Authority Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Kansas Turnpike Authority. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, resolving issues, and answering questions related to K-TAG accounts.Key...
-
Customer Service Representative
2 weeks ago
Wichita Falls, Texas, United States UniFirst Corporation Full time**About UniFirst Corporation**UniFirst Corporation is a leading provider of uniform and workwear services. We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative.**Key Responsibilities**Provide exceptional customer service to internal and external customers, ensuring a positive and professional...
-
Customer Service Representative
3 days ago
Wichita Falls, Texas, United States Mass Markets Full timeMass Markets Job OverviewWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesHandle inbound and outbound customer...
-
Customer Service Representative
7 days ago
Wichita Falls, Texas, United States Mass Markets Full timeMass Markets **Job Summary** We are seeking a skilled Customer Service Representative to join our team at Mass Markets. As an Inbound Customer Service Agent, you will be responsible for handling inbound and outbound contacts in a professional and timely manner. **Key Responsibilities** * Handle inbound and outbound contacts with a focus on first call...
-
Customer Service Representative
1 week ago
Wichita Falls, Texas, United States Mass Markets Full timeMass Markets Job SummaryWe are seeking a highly skilled and customer-focused Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesHandle customer inquiries and concerns in a timely and...
-
Customer Service Representative
1 week ago
Wichita Falls, Texas, United States Mass Markets Full timeMass Markets Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Mass Markets. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesHandle customer inquiries and concerns in a timely and...
-
Customer Service Representative
1 week ago
Wichita Falls, Texas, United States Mass Markets Full timeMass Markets Job SummaryWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts in a professional and timely manner.Key ResponsibilitiesProvide exceptional customer service through...
-
Customer Service Representative
3 weeks ago
Wichita Falls, Texas, United States Brycen Whitaker - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Brycen Whitaker - State Farm Agent.Key ResponsibilitiesEstablish and Maintain Customer Relationships: Build and maintain strong relationships with customers to understand their needs and provide personalized...
-
Customer Service Representative
7 days ago
Wichita Falls, Texas, United States Caleb Hanke - State Farm Agent Full timeCustomer Relations RepresentativeAre you a people person with a passion for delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment where no two days are ever the same? If so, we may have the perfect opportunity for you!Key Responsibilities:Build and maintain strong relationships with customers, providing personalized...
-
Customer Service Representative
2 weeks ago
Wichita Falls, Texas, United States Brycen Whitaker - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Brycen Whitaker - State Farm Agent.Key ResponsibilitiesEstablish and Maintain Customer Relationships: Build and maintain strong relationships with customers to understand their needs and provide personalized...
-
Customer Service Representative
3 days ago
Wichita Falls, Texas, United States Credit Union of America Full timeJob SummaryWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at Credit Union of America. As a key member of our contact center, you will be responsible for providing exceptional phone service to our members and staff, handling a high volume of calls with professionalism, accuracy, and courtesy.Key...
-
Customer Service Representative
1 week ago
Wichita Falls, Texas, United States Mass Markets Full timeMass Markets Job SummaryWe are seeking a highly skilled and multilingual Call Center Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts in a professional and courteous manner.Key ResponsibilitiesHandle customer inquiries and resolve issues in a...
-
Customer Service Representative
3 days ago
Wichita Falls, Texas, United States DXP Enterprises Full timeJob DescriptionAt DXP Enterprises, we are passionate about delivering exceptional customer service and technical expertise to our industrial customers. As a Customer Service Representative, you will play a vital role in ensuring our customers receive the highest quality products and services. Your responsibilities will include responding to customer...
-
Customer Service Representative
3 weeks ago
Wichita Falls, Texas, United States Kroger Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a safe and clean shopping environment, and upholding the highest standards of quality and integrity.Key...
-
Customer Service Representative
3 weeks ago
Wichita Falls, Texas, United States Envoy Air Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to our passengers, ensuring a seamless and efficient travel experience.Key ResponsibilitiesCustomer Service:...