Healthcare Customer Service Representative

1 month ago


Sacramento, California, United States Pyramid Consulting Full time
Job Summary

We are seeking a skilled Healthcare Call Center Representative to join our team at Pyramid Consulting, Inc. As a key member of our client's healthcare industry team, you will be responsible for providing exceptional customer service to Medi-Cal members via inbound calls.

Key Responsibilities:
  • Customer Service: Respond to high-volume calls from Medi-Cal members, addressing their concerns and resolving issues in a timely and professional manner.
  • Case Management: Assist members with changing doctors, requesting new ID cards, and updating address information.
  • Problem Resolution: De-escalate conflicts, file grievances, and check the status of prior authorizations.
Requirements and Technology Experience:
  • Call Center Experience: 6-12 months of experience in a high-volume call center environment.
  • Technical Skills: Strong typing skills, good attendance, and the ability to work in a quiet workspace at home.
  • Language Skills: Bilingual Spanish is preferred.
  • Knowledge Checks: Must pass knowledge checks during training with a maximum of three attempts.
Company Overview:

Pyramid Consulting, Inc. is a leading provider of consulting services to the healthcare industry. We are committed to delivering exceptional results and providing a positive work environment for our employees.



  • Sacramento, California, United States Pyramid Consulting Full time

    Job SummaryWe are seeking a skilled Healthcare Call Center Representative to join our team at Pyramid Consulting, Inc. as a contract employee. This is a 06+ months opportunity with long-term potential and is located in a remote setting.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to Medi-Cal members via inbound calls, resolving...


  • Sacramento, California, United States Pyramid Consulting Full time

    Job SummaryWe are seeking a highly skilled and experienced Healthcare Call Center Representative to join our team at Pyramid Consulting, Inc. As a key member of our client's healthcare industry team, you will be responsible for providing exceptional customer service to Medi-Cal members, handling high-volume calls, and assisting with various tasks such as...


  • Sacramento, California, United States Carmax Full time

    Customer Service RepresentativeAt Carmax, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for:Meeting and greeting all service customers in a friendly mannerAssisting Service/Customer Operators with incoming service callsInterviewing and documenting customer...


  • Sacramento, California, United States Vensure Employer Services Full time

    About UsVensure Employer Services is a company that has been making customers happy since 1982. We help companies build engaged, pleased, and profitable customer experiences using a combination of humanity and technology.We are proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to...


  • Sacramento, California, United States Covered California Full time

    Job SummaryCovered California is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service center, you will be responsible for providing exceptional service to our customers, assisting with health coverage enrollment, and resolving customer inquiries in a timely and professional...


  • Sacramento, California, United States City of Sacramento, CA Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled and experienced Customer Service Representative to join our team at the City of Sacramento, CA. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our citizens and stakeholders, responding to inquiries, resolving...


  • Sacramento, California, United States Luther Customer Care Center Full time

    We are seeking a reliable and customer-focused Transportation Specialist to join our team at Luther Customer Care Center. As a Transportation Specialist, you will be responsible for providing safe and timely transportation of customer vehicles, ensuring exceptional customer service and relations.Key Responsibilities:Drive a variety of vehicles across the...


  • Sacramento, California, United States EMCOR Group Full time

    **Job Summary**Mesa Energy Systems, a subsidiary of EMCOR Group, is seeking a skilled Customer Service Representative to join their team. As a key member of the contracts team, you will be responsible for providing exceptional customer service, ensuring quality, and representing the company in a professional manner.**Key Responsibilities** Gain insight into...


  • Sacramento, California, United States CarMax Full time

    Customer Service RepresentativeAt CarMax, we're looking for a Customer Service Representative to join our team. As a key member of our service department, you'll be responsible for:Welcoming and assisting customers in a friendly and professional mannerAssisting service operators with incoming service callsInterviewing and documenting customer...


  • Sacramento, California, United States FedEx Full time

    Customer Service RepresentativeAt FedEx, we're looking for a skilled Customer Service Representative to join our team. As a key member of our retail team, you'll be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Follow instructions from supervisors and assist other team members in performing store...


  • Sacramento, California, United States AEG Full time

    Job Title: Customer Service RepresentativeLegends is seeking a highly motivated and customer-focused Customer Service Representative to join our team at Yankee Stadium. As a Customer Service Representative, you will be the face of our organization, providing exceptional service to our guests and ensuring a positive experience for all who visit our...


  • Sacramento, California, United States Peter Schiro - State Farm Agency Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front office team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and maintaining high levels of customer satisfaction.Responsibilities...


  • Sacramento, California, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our support team, you will be the face of our company, providing exceptional service to our customers and ensuring their needs are met. Your responsibilities will include assisting customers with U-Haul products and...


  • Sacramento, California, United States Apex Talent Solutions Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Apex Talent Solutions. As a Customer Service Representative, you will play a pivotal role in ensuring customer satisfaction and enhancing our reputation for unparalleled service.Engage with customers through multiple channels, including phone, email, and live chat, to provide...


  • Sacramento, California, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include inspecting and maintaining equipment,...


  • Sacramento, California, United States Domino's Pizza LLC Full time

    About the JobWe are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering phone calls, and responding to customer inquiries.Key ResponsibilitiesProvide excellent customer service to clients via phone,...


  • Sacramento, California, United States City of Sacramento, CA Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled and experienced Customer Service Representative to join our team at the City of Sacramento, CA. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our citizens and visitors, responding to inquiries, and resolving...


  • Sacramento, California, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Responsibilities:Assist customers with U-Haul...


  • Sacramento, California, United States RemX Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Service Representative to join our team at RemX. As a key member of our customer support team, you will be responsible for providing exceptional service to our healthcare customers through inbound calls.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • Sacramento, California, United States Covered California Full time

    Job Description and DutiesAs a Customer Service Representative at Covered California, you will be responsible for handling inbound and outbound calls to assist consumers with enrolling in health coverage. You will have the opportunity to gain experience working with systems such as Salesforce and the California Healthcare Eligibility, Enrollment, and...